Remote Assistance Specialist I
Who we are
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites.
Shift Available: Sunday - Wednesday Days
In this role, you will
- Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
- Safely send remote commands to autonomous vehicles for on road and closed course testing
- Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
- Triage and review of remote assist workflows that are key to performance metrics and compliance
- Escalate operational blockers with suggested solutions
- Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
- Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
- Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
- Interact with the public as an ambassador for Aurora
Required Qualifications
- Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
- Excellent communication skills, both written and verbal
- Keen attention to detail
- Ability to prioritize and make strategic decisions proactively
- Consistent focus on safety
- Ability to think critically
- Willingness to learn every day
- Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check
- Must pass initial and random drug and alcohol screenings
- 100% in office with the ability to travel as needed
- Available to work day or night shifts
- Ability to work early mornings or late nights, on rotating shifts
- Ability to work regular overtime and some weekends
Desired Qualifications
- Experience in operations, technology, customer service, or automotive field
- Proficient in G-Suite
- Command line interface experience
- Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
- Experience working in a collaborative environment - team player
The base hourly wage range for this position is $26.00-$34.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
Working at Aurora
At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.
Commitment to inclusion
Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.
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Our mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. To deliver this, we are building the Aurora Driver, a platform that brings together our software, hardware, and data services to power all types of veh...
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