Associate Administrator, Quality (USC Care Medical Group) - Clinical Ops - Full Time 8 Hour Days (Exempt) (Non-Union)

The Associate Administrator of Quality position serves as a highly visible champion of the quality portfolio for USC Care Medical Group, inclusive of ambulatory operations and the growing clinically integrated network withing Keck Community Medical Group (KCMG). In partnership with the Chief Medical Officer, Chief Nurse Officer, and Chief of Ambulatory Operations for USC Care Medical Group, this position directs the development, implementation, and oversight of quality management strategies, policies, and programs to ensure the medical group, its divisions, and its clinic operations meets regulatory and accreditation standards. This position will analyze healthcare data to identify trends, gaps, and opportunities for improving quality program performance, clinical improvement initiatives, and operational performance improvement initiatives. This position will oversee the reporting to regulatory/federal bodies, manages performance metrics, and provides leadership for quality measurement and improvement initiatives. This leader must use expert knowledge to aggregate data from disparate systems and create analytics to solve healthcare problems and support decision making operationally, clinically and financially. This position will partner with leaders to develop overall strategic direction in the collection, validation, analysis and reporting of data to support the reduction of clinical error, improvement in quality of patient care and safety achieve high reliability in systems approach. This leader will cross departmental boundaries through collaboration with clinicians, project managers, vendors, regulatory agencies and technical experts to ensure the strategic quality plan of the medical group and all its responsible assets, results in improved care and outcomes for our patients.

Essential Duties:

• The initial priorities of this position are to: Become fully integrated into and be seen as a trusted and contributing member of USC Care Medical Group’s leadership team by building credibility with leadership through expertise and a collaborative style. Continue to design structure and automate fluid and rigorous processes, systems and infrastructure that lead to higher accuracy, reliability, efficiency and quality departmental work. In partnership with executive for KCMG, oversees and coordinates related programs/projects related to the clinically integrated network. Primary leadership and direction for creating the infrastructure and resources to support the organization’s quality and safety analytics and informatics strategy and programs. In conjunction with other executives including the CMO, physician leaders, and staff, this position develops strategy, designs projects and processes to ensure both methodological and operational integrity.
• Ensures continuous compliance with county, state and federal licensing and accrediting body requirements. Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. Enhances and accelerates Keck Medicine’s goals to raise clinical quality, improve patient safety, patient experience and provide value to our patients. Supports and accelerates Keck Medicine’s Journey toward High Reliability. Fosters and maintains collaborative relationships with external agencies, purchasers, and stakeholders related to quality/performance initiatives. Reviews and evaluates services of Keck Medicine of USC that are affected by medical safety/regulatory issues, identified problems, makes recommendations for improvement, and monitors services to ensure that safety/regulatory recommendations are implemented and the desired results are obtained. Proactively educates Keck Medicine of USC leadership and medical staff regarding data analytics/outcomes, regulatory issues, new tatutes/guidelines and medical safety/PI activities. Works directly with all Keck Medicine of USC’ss quality leadership to collaboratively develop clinical and operational quality standards across the system. Integrate and implements approved systems, procedures and policies related to these standards. Develops and oversees reports that detail quality improvement activities, including periodic reporting of organizational performance data. Collaborates with other leaders and clinicians throughout the organization in a hands-on fashion to build quality, efficiency, effectiveness and a sense of shared accountability. Strengthens the data and information capabilities of the organization and championing a data-driven environment. Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised. Identifies and implements unique and varied initiatives aimed at improving patient care quality. Collaborates with other executives and engages with leaders and clinicians throughout the organization and helping develop a culture of continuous improvement and excellence.
• Organizational Strategy and Implementation: Collaborates with executive staff and other directors to understand external market financial, economic, and industry data, identifying market opportunities and threats from a clinical quality and performance improvement stand point. Provides quality-based direction in the design and implementation of clinically and fiscally responsive program goals and objectives. Ensures continuous improvement and evaluates and makes recommendations regarding ongoing changes required, taking into account trends in market demand, research, regulatory standards, and clinical practice. Collaborates with leadership to ensure that resources are prioritized and in place (i.e., staff, facilities, equipment, supplies, technology, data, and processes, etc.) and properly utilized to achieve organization’s objectives through the most effective and efficient operations.
• Human Resource Management: Attracts, develops, supervises and retains a talented and engaged workforce. Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking to accomplish objectives. Establishes expectations for high level of performance and holds individuals accountable for achieving them. Ensures the efficacy of systems/ processes to recruit, retain, and develop a high performance team that meets patient, regulatory, and fiscal requirements. Creates a climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.
• Organizational Leadership: Promotes the organization to all constituencies by interpreting and communicating organization’s mission and values, acting as a loyal, supportive and informed spokesperson. Collaborates with other leaders and professionals to identify, reduce and eliminate barriers within the Center, which may negatively impact cost and quality of services. Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives. Models and ensures that managers and staff effectively uphold a customer service orientation to meet expectations of patients and internal and external customers.
• Other duties as assigned.

Required Qualifications:

• Req Master’s degree in a related field of the job, preferably in a nursing or clinical field.

• Req 5 years Practical experience in managing clinical quality programs.
• Req 2 years Progressive experience in a management of supervisory capacity.

• Req Demonstrated ability to prioritize and manage multiple complex projects simultaneously and maintain flexibility to adapt to a changing environment.
• Req Demonstrated planning and organizational skills; good problem-solving and development of creative solutions; ability to manage time efficiently and meet deadlines.
• Req Experience working in a team-oriented, collaborative environment; ability to establish effective interpersonal relationships
• Req Proficient PC skills. Expert knowledge of databases, spreadsheets, word processing and statistical software programs. Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.
• Req Expertise in managing and analyzing data. Strong analytical thinking and problem solving skills.
• Req Expertise in statistics, algorithms, graph-based software.
• Req In-depth knowledge of the principles and practices of quality improvement such as PDCA, DMAIC, FMEA, lean six sigma and lean theories.
• Req In-depth knowledge of audit, control and monitoring processes, and the ability to effectively implement and maintain them.
• Req Knowledge of and familiarity with regulatory and accreditation organizations such as the CDPH, CMS and the TJC.
• Req Knowledge of requirements for external quality and safety organizations, regulatory agencies and accreditation standards.
• Req Strong knowledge of and ability to identify, implement, monitor and analyze relevant metrics models, and implement effective interventions based on results.
• Req Demonstrated knowledge of developing/planning information systems to support quality and performance improvement /disease management infrastructure.
• Req Understanding of health information technology, health information exchange, including data networks, database management and operating systems and interfaces.
• Req Demonstrated experience in program development, training/education, project management.
• Req Demonstrated high level of strategic and analytical ability necessary to formulate short-long range plans and evaluate data required.
• Req Highly developed critical thinking, problem solving, and organizational skills.
• Req Facilitation, problem solving, negotiation and conflict resolution skills.
• Req Ability to foster teamwork across the health system, mentor staff and other leaders in the areas of Quality/Six Sigma/Process Improvement.
• Req Project management skills including the ability to create, execute and monitor relevant strategic and business plans.
• Req Effective verbal and written communication skills; proficiency in translating complex concepts into actionable elements.
• Req Demonstrated competence at moving concepts from strategy, to tactics, to successful execution.
• Req Strong skills in budget development and management.
• Req Strong presentation skills, including the ability to tailor presentations to a specific audience, and address and interact with large groups.
• Req Demonstrated ability to articulate and embrace organizational values, integrate into management practices, and foster their manifestation among staff.
• Req Strong customer service skills.
• Req Exceptional interpersonal skills with ability to establish and maintain effective working relationships with physicians and individuals all levels both internally and externally.
• Req Ability to supervise and develop staff, and ensure that direct reports supervise and develop staff in a manner that maximizes employee performance and business results.
• Req Possess the high level of interpersonal skills, tact, and diplomacy required to deal effectively with a wide variety of internal and external publics, and to make effective presentation before groups.
• Req Possess a tolerance for ambiguity and inter-organizational complexity.
• Pref Biostatistics skills-specific experience with statistical methods for data collection and analysis. Knowledge of healthcare quality principles and regulatory compliance principles.

Preferred Qualifications:

• Pref Ph.D. or equivalent doctorate

Required Licenses/Certifications:

• Req Certification - Job Relevant Six sigma/LEAN or informatics; if none, must obtain within one year of hire.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $174,720.00 - $288,288.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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