Client Concierge Coordinator

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

An exciting opportunity to join the opening team of our upcoming AP House in Miami, FL. As an integral part of the AP House – Miami team, the Client Concierge Coordinator plays a crucial role in creating memorable experiences for all guests.

As Client Concierge Coordinator you will be required to assist the client's journey in the boutique. You will be expected to handle and process all reservation enquiries, welcoming clients and gather information to build client's profile, reporting directly to the Boutique Director,

RESPONSIBILITIES:

• Foster and maintain strong relationships and smooth collaboration with the entire team.
• Promptly and courteously answer phone calls in line with AP standards.
• Accurately handle and process all reservation inquiries, including walk-ins.
• Relay special guest requirements to the relevant team members.
• Accurately process all cancellations and amendments.
• Ensure all reservation details are properly recorded in the CRM, including guest profiles and preferences (seat, sales associate, F&B).
• Send reservation confirmations (via email, letter, or call) within 24 hours.
• Welcome guests warmly and courteously, following AP standards.
• Assist guests with their belongings, ensuring their prompt return.
• Forward personal information to the relevant team members as needed.
• Support the manager and team during each shift to ensure smooth, efficient service.
• Contribute to the effective management of the boutique, upholding high moral standards.
• Be an active team player.
• Escort clients to their sales associate, assist with obstacles (e.g., steps), and offer/serve beverages.
• Notify the manager on duty of any guest feedback, requests, or complaints for immediate action.
• Assist guests upon leaving the boutique or returning to their seat.
• Maintain the tidiness and cleanliness of the reception area.

• 2+ years’ experience in hospitality reservations or a similar role preferred.
• Basic knowledge of the watch industry.
• Strong motivational skills.
• Proficiency with computerized management systems (CRM), email, fax, and word processing.
• Excellent written and spoken English; additional languages are a plus.
• Ability to handle a complex, multifaceted role under pressure.
• Excellent customer care and teamwork skills.
• Be a complete part of a team.

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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