Sales Admin & Client Success Coordinator
About the Role
Post-sale, you’ll be the day-to-day point of contact helping new customers onboard, get configured, and succeed on our iGaming email/CRM platform. Think organized onboarding, reliable follow-ups, quick answers, and tight coordination with product/engineering when issues arise.
Key Responsibilities
● Onboarding & Implementations: Create workspaces, invite users, set up initial settings, coordinate domain/auth steps (e.g., SPF/DKIM guidance via docs), and shepherd clients through “go-live.”
● Customer Comms: Own Slack channels/threads and email touchpoints; respond to how-to questions, share links to docs, and escalate clearly when needed.
● Issue Triage: Gather repro steps, screenshots, and logs; file well-scoped tickets to engineering; track resolution and update clients.
● CRM & Records: Log touchpoints, tasks, and pipeline notes in the CRM; maintain accurate status, renewal/expansion cues, and follow-ups.
● Playbooks & Docs: Maintain onboarding checklists, FAQs, macros/templates, and a lightweight knowledge base; suggest improvements from recurring themes.
● Demos & Training Support: Schedule product walkthroughs, prep agendas, circulate recap notes and next steps.
● Internal Coordination: Partner with EA/sales/product to keep deals moving from “closed-won” to “activated” and beyond.
- 2–4+ years in Client Success, Sales Admin, or Onboarding for a SaaS product.
- Confident communicator (written and verbal); calm, clear, and customer-centric.
- Tool fluency: Slack, Google Workspace, CRM (HubSpot/Pipedrive/Salesforce), ticketing (Zendesk/Freshdesk/Jira) or similar.
- Process-driven with strong task/follow-up hygiene; excellent documentation habits.
- Comfort working within regulated contexts (or eagerness to learn); high discretion.
- Exposure to email/CRM platforms or ESPs; basic email deliverability concepts.
- Experience supporting martech/adtech or iGaming clients.
- Light HTML/template familiarity a plus (not required).
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
Average salary estimate
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