Vice President of Client Experience

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

**Relocation Assistance Provided**

Job Description:
The Vice President of Client Experience will lead three key operational departments: Service, Professional Services, and Onboarding. Reporting directly to the executive leadership team, this role manages 4–5 department heads and a total team of over 35 professionals. The VP will be responsible for ensuring excellence in service delivery, optimizing departmental performance, and maintaining strong client relationships that drive retention and growth.

Key Responsibilities:

• Oversee and align Service, Professional Services, and Onboarding teams toward shared performance and client satisfaction goals.
• Monitor and improve SLAs, ticket resolution efficiency, and overall client experience metrics.
• Develop and manage departmental budgets, ensuring profitability and operational scalability.
• Collaborate with Sales and Account Management to strengthen long-term client partnerships.
• Drive process improvement initiatives to enhance delivery consistency and team productivity.

​If you are not currently within commuting distance, relocation will be required. A financial relocation bonus will be provided to assist with your move.
 

Qualifications:

• - 5+ years of leadership experience in IT services, consulting, or managed services.
• Proven track record managing multi-department operations with a focus on service delivery and client success.
• Strong analytical, organizational, and communication skills.
• Experience improving SLAs and driving profitability through operational excellence.

All your information will be kept confidential according to EEO guidelines.