DevOps Engineer

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

In this position you will work with our engineering group supporting the production infrastructure.  Using DevOps/DevX tools and strategies, you will support deployment, upgrades, incidents and proactive improvements related to IaaS. 

The ideal candidate will be passionate about software as infrastructure and IaaS designs.  They bring a strong track record in designing, building, and supporting virtual infrastructure in an AWS cloud environment.  Problem-solving, critical thinking, creative solutioning, and a drive for continual learning is a must-have.

What Success Looks Like

In 3 months

- Understand the high-level topology of our infrastructure and its dependencies

- Contribute to the Operational Engineering teams project work

- Capable of supporting incidents with minimum support from other team members

In 6 months

- Achieve a deep understanding of our infrastructure including costs

- Contribute to the design and build of more robust and cost-efficient infrastructure

- Troubleshoot existing infrastructure incidents at an expert level

In 12 months

- Work with developers to build out infrastructural templates (e.g., Terraform) to standardize infrastructure components

- Help to replace legacy infrastructure with new more robust components

- Work with 3rd party vendors to design/supply outsourced solutions where appropriate

- Work directly with customer tech teams to help troubleshoot or setup new integrations

• Automate infrastructure and services in Arcadia’s AWS cloud
• Create, test, and secure Windows, Linux and serverless solutions for Arcadia’s products and internal teams
• Capture system, service, and security telemetry to present data in dashboards, reports, scorecards, etc.
• Provide support to operations team by identifying and implementing best solutions, including identifying root causes
• Work with vendor support to solve technical issues, perform upgrades, and migrate to better/faster/stronger gear
• Breakdown and rebuild tech to decouple bottlenecks and reduce costs for existing code/infrastructure
• Assess viability of implementation of new technologies and make recommendations for new solutions
• Support legacy and new architecture components to maximize uptime, availability, security
• Work support tickets as part of a high output team in a fast-paced environment
• Manage and optimize build pipelines and CI/CD tooling to streamline new product launches/features

• Eight years of professional experience, with at least five years of support experience in a complex technical environment
• Technical expertise in industry leading products such as AWS, Cloud Formation, Terraform, Kubernetes, Argo CD, and Crossplane
• Expertise in at least one programming language used to building/launch cloud-based infrastructure
• Technical knowledge including cloud services (RDS, S3, IAM, SSM, Lambda), SQL Server, directory services, virtualization, postgres/mysql, security and client devices
• Comfortable building/proving new services for improvement/replacement of existing tech
• Proven ability to deliver production software, including the use of Github, Jenkins and/or other CI/CD tools

• Professional technical certifications from leading industry vendors such as AWS, Microsoft
• Expertise in python
• Experience with distributed systems and technologies (Cassandra, Elasticsearch, Spark, Hadoop, Kafka, etc.)
• Deep knowledge of GitHub and GitHub actions, building reuseable workflows, actions, and processes

• Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed
• Opportunity to be part of a team creating a platform that is drastically improving healthcare analytics
• Awesome work environment (teleworking opportunities considered too)
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community 

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.