Payment and Fraud Operations Lead
A privately-held high growth telecommunications and financial technology startup based in the United States, is looking to add a Payment and Fraud Operations Lead who will work directly with U.S. product leadership to design and scale secure payment solutions and fraud prevention processes.
This is a full-time (40+ hours) remote opportunity to work for a U.S. business that’s experiencing rapid growth. The company is willing to pay a premium and offer incredible growth opportunities for those who have proven experience in both disciplines and are looking to grow with the company.
About You:
Are you a smart and scrappy payment operations and fraud prevention wizard? We are seeking a dedicated Payment and Fraud Operations Lead to help scale our consumer financial operations securely and effectively. This role is ideal for someone with a strong experience working with designing and implementing scalable systems for payments, chargebacks and fraud detection.
The ideal candidate is humble enough to dig into manual reviews and chargebacks themselves, but also sharp enough to architect a system that prevents those issues at scale. You’ll need a strong grasp of payment operations, fraud patterns, KYC/AML processes, and the curiosity to keep learning as the fraud patterns, best practices, and rules change over time.
Responsibilities:
- Oversee company payment operations, including chargebacks, Stripe Radar rules, and authorization workflows.
- Design, implement and optimize fraud prevention systems using tools like Sardine, Footprint, and SumSub.
- Define and refine KYC/AML processes (identity verification, document reviews, SSN checks).
- Set up and manage tooling, dashboards, and internal systems to analyze fraud patterns, monitor and prevent fraud at scale.
- Partner closely with U.S. leadership to create scalable, compliant workflows (not just run a playbook).
- Draft and maintain SOPs to ensure clarity, efficiency, and regulatory compliance across company operations.
- Manage and optimize the use of operational systems such as ZoHo, Intercom CX, and Google Sheets.
- Help U.S. leadership train, manage and direct a team of professionals (as company scales)
- A solid track record of 4+ years in payments/fraud roles, ideally with U.S.-based clients or startups.
- Proven experience in payment operations and fraud prevention (preferably in telecom, healthcare, banking, or other high-risk industries)
- Strong familiarity with KYC/AML workflows and fraud detection systems.
- Understanding of chargebacks and systems such as Stripe Radar.
- Scrappy and independent worker (not afraid to wear many hats)
- Comfortable with ambiguity.
- Strong proficiency in English (at least C1 level), with excellent written and verbal communication skills
- Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)
Bonus Points for:
- Escalations or Team Lead experience in the Telecommunications, Banking or IT Services space (TeleTech, AT&T, Boost Mobile, etc.)
- Hands-on experience with tools like Stripe, ZoHo, Google Sheets, Intercom CX, Sardine, Footprint, and SumSub.
- Previously worked for a U.S. financial technology startup
- Work From Home
- Training & Development
Average salary estimate
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