Senior Accommodations Coordinator

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Disability Support WCL

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Non-ExemptFull On Campus Presence

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Summary:

The Senior Accommodations Coordinator is responsible for assisting the Associate Director of Disability Support with coordinating the implementation of approved reasonable disability-related accommodations at American University’s Washington College of Law (AUWCL).

Essential Functions:

1.) Disability Accommodation Implementation

• Coordinates and implements all disability-related accommodations, including but not limited to assessment accommodations, interpreting services, notetaking services, and alternative text to meet students’ approved accommodation(s).

• Responsible for hiring and scheduling interpreting, CART and captioning services.

• Manages and distributes alternative text requests.

• Coordinates all regularly scheduled AUWCL accommodated assessments

• Primarily responsible for and manages all AUWCL accommodated final exams, including effectively implementing all accommodations, space planning, proctor hiring/training, and student communications while fully complying with all AUWCL Exam Policies.

• Collaborates with relevant faculty and staff offices, including but not limited to AUWCL’s Office of the Registrar, Office of Student Affairs, Office of Academic Excellence, Facilities Management, and Office of Information Technology to ensure accommodation implementation while maintaining a high level of confidentiality.

• Handle in-class accommodation issues during regular business hours.

2.) Administrative

• Responsible for monitoring AUWCL Disability Support email, composing email replies to students/AU community members and forwarding email as appropriate in a timely manner.

• Maintain inventory of materials necessary for disability accommodations and purchasing supplies as necessary.

• Handle incoming mail, faxes, and deliveries.

• Fully coordinate with the ASAC Operations Coordinator to ensure inbox inquiries are responded to and student accommodation requests/documentation are put into the ASAC database system.

• Liaison with OIT to address accommodation needs.

• The Coordinator is responsible for hiring, training, and scheduling graduate assistants/test proctors, as needed.

• The Coordinator oversees the payment process for all contracted services and tracks expenditures.

• Assist with data monitoring and accuracy in ASAC data management system and student files.

• The Coordinator may serve as a back-up for the other Accommodation Coordinators in the Academic Support and Access Center.

3.) Other Duties As Assigned

           

Competencies:

• Serving Customers.

• Prioritizing and Organizing.

• Developing Plans.

• Supporting Coworkers.

• Championing Customer Needs.

Position Type/Expected Hours of Work:

• Full-Time.

• 35 hours per week.

• 5 days a week in person.

Salary Range:

• $26.47-$29.74 per hour.

Required Education and Experience:

• Bachelor's degree.

• 2-4 years of relevant experience.    

• At least 2-4 years of experience in customer and/or administrative service or similar setting or the combination of education and experience, which demonstrates the necessary skills and abilities required for the position.

• Expert knowledge of general office software (email, word processing, spreadsheets, publishing).

• Ability to plan, set priorities and follow through on complex tasks.

• Ability to work independently and perform multiple tasks simultaneously.

• Excellent organizational skills and attention to detail.

• Demonstrated ability to use independent judgement and discretion with minimal supervision.

• Excellent customer service and problem-solving skills.

• Ability to work effectively with students, faculty, and the public.

• Technology experience including MS Office.

• Proven ability to quickly learn new software.

• Excellent organizational skills and attention to detail.

• Ability to work collaboratively as a member of a team.

• Ability to deal properly with confidential material.

• High level of attention to detail, organization, sound judgement, discretion, and the ability to multitask.

• Must be able to work and plan independently with limited supervision and provide a superior level of customer service to all ASAC stakeholders.

Preferred Education and Experience:

• Prior work with students, familiarity with the ADA, database systems.

• Experience working in a confidential setting; experience with online scheduling and data management systems.

• Demonstrated well-developed written, verbal, and interpersonal communication skills.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.