Software Engineer - Digital Experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role sits within the Digital Experience Tracking and User Consent Management team, which safeguards American Express from regulatory and reputational risks related to data privacy, security, and compliance. The team owns the development and operations of the enterprise tag management infrastructure - including client-side and server-side tag orchestration, consent enforcement workflows, and script lifecycle governance.

As a Software Engineer II, you will help evolve our privacy and tracking infrastructure across global markets governed by GDPR, CCPA, and Quebec privacy laws. You will contribute to and improve systems that manage how scripts are deployed, monitored, and evaluated for ongoing compliance. This includes contributing to our AI-driven JavaScript analysis platform for automated compliance reviews (PCI-DSS, GDPR, internal data standards), as well as helping maintain real-time data pipelines for telemetry, consent auditing, and risk detection.

You'll work in a highly collaborative, cross-functional environment focused on cloud-native, scalable engineering - leveraging technologies such as OpenShift, GCP, Kubernetes, Kafka, Golang, and Java. Your contributions will directly impact customer trust, system reliability, and Amex's standing with global regulatory bodies.

Responsibilities

• Contribute to the design, development, and maintenance of distributed services supporting tag delivery, consent enforcement, and risk monitoring.
• Build and evolve systems for real-time tracking event ingestion, privacy signal routing, and client-server synchronization.
• Partner with Product, Privacy, InfoSec, and Legal teams to integrate policy enforcement into platform capabilities.
• Support the lifecycle of third-party scripts, including change detection, compliance scanning, and automated alerting.
• Extend our internal AI/ML models for JavaScript review by helping improve model integration, pipeline reliability, and feedback loops.
• Build observability into all systems, ensuring high availability, fault tolerance, and actionable alerting.
• Contribute to cloud infrastructure automation and CI/CD pipelines using GitHub Actions, Terraform, and Docker.

Minimum Qualifications

• 3+ years of experience in backend or full-stack software engineering roles, preferably in cloud-native or distributed environments.
• Strong programming skills in Golang, Java, and JavaScript, with production-level experience building services or APIs.
• Experience with Kafka, Pub/Sub, or other event-driven architectures.
• Familiarity with privacy regulations (GDPR, CCPA, etc.) and the ability to translate policy into technical implementation.
• Experience with relational databases such as PostgreSQL or MySQL, and cloud storage systems like GCS or S3.
• Hands-on experience with CI/CD workflows, containerization (Docker), and orchestration (Kubernetes or OpenShift).

Preferred Qualifications

• Experience working in a regulated environment, particularly in FinTech or privacy-sensitive industries.
• Familiarity with tag management systems, script loading behaviors, and consent frameworks (e.g., IAB TCF, OneTrust).
• Exposure to AI/ML pipelines or model serving for rule-based or pattern-detection applications (e.g., code scanning, content classification).
• Experience with frontend instrumentation for tracking or analytics, including client-side frameworks (React, TypeScript).
• Understanding of security compliance frameworks (e.g., PCI-DSS, NIST) and their impact on system design.
• Strong written and verbal communication skills, especially when collaborating across engineering, legal, and product functions.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.