Senior Product Manager, Resy - job 3 of 7

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Who We Are

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.   

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.    

Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.   

About the Role

Resy is seeking a talented and passionate Sr. Product Manager to join our Consumer Product team. In this role, you will help set the product strategy and drive towards ambitious outcomes for the Resy diner experience. This includes how guests discover, search, book and manage their reservations and events, as well as stay connected to their favorite restaurants. You will identify and validate new opportunities to drive engagement with our end users across web and mobile apps. As a Resy Sr. Consumer PM, you will own and shape core user journeys and drive meaningful impacts to the diner experience and overall company success.

This role is perfect for someone who has an interest in delivering best-in-class consumer product experiences that help bring real innovation to the hospitality industry. This role is highly collaborative, requiring a deep partnership with Product Design,
Engineering, counterpart Product Managers, and various teams across the Resy-Amex ecosystem. You will be joining a talented and energized Product team that embraces iteration, collaboration and analysis to help deliver on our mission of connecting the best diners with the world’s best restaurants to deliver amazing hospitality.

Who You Are

• At least 5 years of experience in a Product Management role, with consumer product experience required
• Experience working across multiple technology teams to unlock integrated experiences
• Strong attention to detail and ability to manage large, complex projects across the entire product lifecycle from inception through to launch 
• Grasp of technical concepts and comfort working closely with engineers and product designers
• Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions
• Strong verbal and written communication skills, with the ability to synthesize complex concepts and bring others along with your thinking 
• Team player who takes responsibility for the team’s success and progress
• Self starter with an entrepreneurial mindset and a desire to move fast and make an impact
• Intellectually curious and passionate about product and technology trends
• Highly analytical and bring a bias for data-driven thinking
• Ability to assess risks and evaluate trade-offs to ensure we’re meeting compliance standards in all markets where we operate
• Authentic leader with a desire to contribute to the team and company culture
• Share our love of restaurants and dining out, and want to play a role in helping the dining industry continue to thrive in the face of immense challenges

Additional Qualifications:
• Experience with Search products, including working with different retrieval models to deliver a best-in-class and relevant search experience, a plus
• Experience with ML models and latency SLAs a plus
• Experience with running A/B tests and experiments a plus

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.