Senior Manager-Software Engineering - Marketing Technology - job 2 of 8

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

Job Description: 

The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

 We are looking for a highly skilled Senior Engineering Manager with experience in Big Data, GCP Cloud, Java, and Spark applications. As a key member of our Marketing Technology team, you will lead Segmentation, Targeting and Eligibility scrum teams, design, implement, and optimize data solutions to support our data-driven initiatives. As a Senior Engineering Manager, you will be responsible for driving the technology roadmap with emphasis on technical KPIs. As a people leader, you will aspire to create an inclusive environment, enabling colleagues in creating successful careers with emphasis to learning and having fun at the same time. You will foster technical ownership and enable engineers to think beyond to nurture innovation and to maximize their professional potential. Your ability to build relationships across the company and collaborate with cross-functional stakeholders in shaping the overall product and technical strategy is critical to success in this role.

Key Responsibilities:

• Lead and work with a team of highly talented engineers to build and deliver product and technology roadmap.
• Work closely with product owners to understand product and customer needs and enable the product vision for Segmentation, Targeting and Eligibility teams
• Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases.
• Coach and develop talent, promoting a culture of inclusion, collaboration, and continuous team improvement through mentoring, feedback, and metrics.
• Whiteboard and socialize changes and system designs in collaboration with architects, tech leads and team members
• Manage co-located and remote engineering teams.
• Manage Tech OKRs and strive to continuously improve the metrics month over month.
• Recruit and hire best-in-class and diverse talent from the industry.
• Influence up/down/across and evangelize modern data engineering principles.
• Think outside the box and bring external engineering expertise/perspective.
• Engage in 1-on-1 conversations with team members to provide mentorship and career development planning.
• Define best practices and drive reengineering opportunities.
• Participate in peer code reviews and technical discussions.
• Drive innovation within a fast-paced agile environment 

Qualifications:

• BS or MS in Computer Science, Engineering, or related field, or equivalent experience.
• 12+ years of hands-on experience with Big Data, Java (Hadoop, Hive, Spark, Scala, Python, Java, Sprint boot, GCP Cloud).
• Experience being a people leader, coaching, mentoring, and guiding for highly talented technical teams
• Proven experience hiring, retaining, and leading high-caliber engineering talent.
• Experience managing software engineering teams designing and building software products in a fast-paced, complex and dynamic software development environment.
• Experience with data pipelines, Airflow, Kafka, Git, Jenkins, and CI/CD pipelines.
• Strong problem-solving skills and a proactive approach to continuous improvement.
• Excellent communication skills and a collaborative mindset.
• Familiarity with Agile & Scrum methodologies.
• GCP Professional Data Engineer certification is a plus

Salary Range: $120,000.00 to $210,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions