Senior Associate - Delivery Management; CTO Organization

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

This position reports to the Program Director of Generative AI Enterprise Enablement. The successful candidate will act as strategic partner to both technical and non-technical teams to bring strategic platforms and projects to life. The position will have responsibility for defining platform vision, product roadmaps and driving prioritization which aligns to business objectives and targeted outcomes.  This role will also partner with their director and other CTO Leadership to provide regular written and verbal updates to Senior Management.

About the Role

As a Sr Associate, Delivery Management the Chief Technology Officer Organization, you will support the delivery of strategic technology initiatives on the Generative AI Enterprise Enablement Team, reporting to the Senior Manager of Platform Delivery. You’ll work closely with cross-functional teams to help coordinate tasks, track progress, and ensure smooth onboarding and execution of new platforms. This role is ideal for someone who is eager to learn and grow in a dynamic tech environment, and that works well within a collaborative and fast-paced team.

Responsibilities

• Assist in planning and coordinating project activities across teams.
• Ensures that all project deliverables meet or exceed quality standards and stakeholder expectations.
• Help prepare regular updates on project milestones, risks, and next steps.
• Schedule and document meetings to support project outcomes.
• Collaborate with team members to gather requirements and communicate updates.
• Conducts regular quality reviews and implementing necessary improvements to maintain high standards.
• Report issues or blockers to senior team members.
• Participate in project discussions and contribute to documentation.
• Foster a collaborative and inclusive team environment.

Qualifications

• Bachelor's degree in computer science, computer engineering, or other technical subject area, or equivalent work experience, is preferred.
• 2+ years of experience in project or program management work is preferred
• Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Experience with Agile project management tools such as Jira or Rally a plus
• Strong communication and organizational skills.
• Willingness to learn, adapt, and be a thought leader

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.