Program Analyst - Operations (ES)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Program Analyst - Operations (ES) supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. 

The Office of the Executive Secretariat (ES) at USAID serves as the primary coordination and communications hub for the Office of the Administrator (A/AID). It is the authoritative conduit for internal USAID communications and external coordination with key entities such as the White House, the National Security Council, the Department of State, and other federal agencies. The Management & Program Analyst plays a critical role within this structure by providing essential administrative, human resources, and program support services

Responsibilities:

• Administrative Services Program Management

• Advises on the development and implementation of administrative policies that support major Agency functions.
• Reviews and applies USAID and government-wide directives to support compliance through effective internal control systems.
• Conducts studies and provides recommendations to identify organizational inefficiencies and develop methods to improve performance in alignment with programmatic goals.
• Provides advisory guidance to managers and supervisors on a wide range of administrative activities and recommends enhancements to internal policies and procedures based on evaluations.
• Serves as a liaison to USAID’s Office of Human Capital and Talent Management (HCTM).
• Provides advisory services and technical guidance on complex human resource matters, including position management, recruitment, performance evaluation, employee recognition, and professional development.
• Coordinates internal HR processes and recommends updates to talent management policies to support organizational performance and employee development.
• Manages coordination of operational support services necessary for efficient office functionality, including IT hardware and software, telecommunications, equipment, and office supplies.
• Coordinates with office support units to facilitate effective service delivery and resource management.
• Tracks and analyzes financial documents such as budget obligations, expenditure projections, and interagency or multi-year funding sources to support accuracy and compliance.
• Supports planning and management of office relocations and facility upgrades, including logistics coordination and infrastructure requirements.
• Collaborates with procurement staff to develop and fulfill requirements for specialized supplies and services.

• Human Resources and Advisory Services

• Office and Program Support Services

• Performs additional administrative or operational functions as assigned by Executive Secretariat and AID/A leadership.

Location: Remote, must be willing and able to be on-site in VA on a regular basis (USAID office space, Washington, D.C.)

USAID Assumptions and Constraints:

• Support may be required outside of core hours.
• Ability to telework will be based on the office staffing requirements.
• On-site work will be required.
• Travel may be required.

• Bachelor’s degree and/or five (5) years of relevant experience in administrative, HR, or data systems management.
• Experience providing administrative and human resources support in moderately complex organizations or as part of a larger executive office is required. A background in program support, talent management, or internal operations is strongly preferred.
• Comprehensive understanding of administrative management, human resources policies, and operational coordination.
• Interprets and supports the implementation of policy directives across multiple departments to promote consistent application and compliance.
• Strong analytical skills to assess and resolve organizational and programmatic challenges.
• Proficiency in financial tracking, office logistics, and interagency coordination.
• Excellent verbal and written communication skills.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].