Manager - Digital Product Management -GL&B - job 1 of 12

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

 The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

 The Global Loyalty & Benefits Platform is part of the larger Enterprise Platforms Technology unit where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. The Global Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, analytics, operations excellence and servicing. The focus of the Loyalty API domain is building high performing APIs that power the world’s best Loyalty & Benefit experiences for our customers. 

How will you make an impact in this role?

The Global Loyalty & Benefits organization is looking for a talented Manager– Digital Product Management to help drive growth and transformation of our APIs.  You'll be working in an Agile software development environment with other product and engineering teams to prioritize the backlog, create features/user stories, and collaborate across stakeholders to deliver on Loyalty initiatives.  You will lead a scrum team that is focused on maintaining and enhancing our Loyalty APIs. You will consult with business and channel partners to discover new use cases and API requirements. You'll work with execution teams to ensure delivery of high-quality and timely software products. A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams. 

Key Responsibilities: 

• Build and actively manage a product backlog of features and capabilities that are refined and prioritized in close collaboration with the engineering and business teams. 

• Ability to provide insights and recommendations to the evolving strategy that include innovation or alternative approaches.

• Deep engagement and consultation with various architects, tech leads, products owners, and business teams to understand current and future needs. 

• Collaborate with other team members to define business requirements to meet the end users’ needs through one-on-one, small and large-group interviews about technology and system concepts. 
• Communicate and build consensus across multiple teams in creating solutions. 
• Full participation in and support of Agile practices and ceremonies to provide feedback and clarity on requirements.

• Actively manage the team backlog by ensuring it is reviewed continuously, represents the most valuable items for delivery, and includes customer feedback. 

• Continuously provide vision to the Agile development team and stakeholders throughout the initiative.

• Ensure that the engineering team always has adequate and well-defined work available.

• Collaborate on release plans and set expectation for delivery of new functionalities. 

• Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines. 

Minimum Qualifications: 

• 5 years of experience working on/with software development teams in a product role 

• Basic technical understanding of APIs 

• Ability to establish and maintain effective working relationships with all levels within the organization, including external partners. 

• Familiarity with Agile and scrum software development methodologies 

• Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements. 

• Problem solving, project management and analytical skills; ability to prioritize and complete tasks. 

• High degree of personal organization 

• Shows individual initiative, proactiveness and personal accountability. 

• Bachelor’s Degree required (or comparable experience) in Business or Computer Science disciplines (preferred) 
• Familiarity with Jira, Rally, Confluence, Gitlab/Github, Postman preferred. 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.