Director - Product Design (GCS) - job 1 of 6
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
You will combine expertise in your craft with a data-informed knowledge of customers to create impactful experiences that deliver on our business goals. Collaboration is critical to our success, so we value those who build relationships, and have the curiosity to ask important questions, speak up and debate ideas. We also need strategic thinkers to connect the dots across experiences and leverage knowledge of market and industry trends to inform their decision making.
Key Responsibilities:
- Develops and communicates a compelling design vision and strategy for our Business Banking product that aligns with the company’s business goals
- Stays up-to-date with industry trends, new technologies and standard methodologies in product design and integrates them into the design strategy
- Collaborates with key partners within Business Banking and relevant teams, including product managers, engineers and executives to define and prioritize design initiatives
- Ensures the effective management of designers through planning, scoping and delivery of all design work
- Partners closely with digital product management leaders in banking to contribute to and influence the design strategy for their product or set of products
- Champions a user-centric design approach, ensuring that the end users’ needs, behaviors and pain points are at the core of the design process
- Defines and maintains design principles, guidelines and standards to ensure consistency and quality across banking and other enterprise products
- Leads, encourages and manages a team of banking product designers, providing guidance, mentorship and support to cultivate their professional growth
- Sets clear goals and expectations for the design team, and ensure they are aligned with the company’s overall objectives
- Champions effective collaboration between the design team and other departments
- Presents design concepts, strategies and recommendations to executive partners and other cross-functional teams, optimally articulating rationale and benefits
- Occasional domestic travel
Minimum Qualifications:
- Consistent record of success as a people leader
- 7+ years' experience in digital product design with experience leading teams
- Mastery in one of the following or excellence in the rest: UX Design, UI Design, Visual Design, System Design, Service Design and Content Design
- Practice in Design Thinking methods and applications
- Strategic attitude and lean on data to advise decisions
- Experience in Mobile App design using Figma
- Knowledgeable about Agile-based methods for product development
- Excellent communication, presentation, and storytelling skills to engage, inspire and influence
- Excellent mediation and facilitation skills
- Positive and open attitude with a good sense of humor
- Experience leading a design team with a proven track record of design success through measurable impact
Preferred Qualifications:
- Experience in a global organization
Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
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