Event Technology Manager, Amazon Seller Events - job 1 of 2

Description

Are you passionate about bringing people together and building inspiring, memorable experiences? We are seeking a high-judgment, detail-oriented, and results-driven event technology professional to help manage and support highly visible, large-scale events for Amazon selling partners across the globe. The Event Technology Manager will be part of the team that owns the strategy and execution for Amazon seller events whether virtual, in-person, or hybrid, for a global audience.

In this role, you will manage the seller events internal technology programs including the oversight of planning, development, integration, and deployment of both internal and third-party technology solutions. You will join a team of subject matter experts on event technology services and product offerings, aligned to the strategic goals of the team and organization. As a thought leader on the team, this will include current implementations, industry trends, and future innovations.

You will work closely with third-party tech providers to ensure a seamless, best-in-class technology experience, and provide stakeholders with thorough insights and analytics services. This position will innovate through data-driven observations leading to relevant, actionable recommendations, which improve event design and attendee experiences.

The ideal candidate has proven experience in event technology management and data analytics, and can demonstrate success and leadership. They will contribute to strategy, goals, and identify the relevant event technology needs to achieve those goals, while overseeing a variety of partners to ensure all stakeholders are working together to deliver a high-quality experience for event participants. To be successful in this role candidates need to be creative, solutions focused, and driven to deliver exceptional event experiences.

Key job responsibilities
• Responsible for project management of internal event technology projects, overseeing internal and external stakeholders to build seamless experiences
• Builds workback timelines across relevant event workstreams, identifying dependencies and defining key milestones
• Partners with technology vendors and event managers to build and implement a cohesive internal event management plan and ensures seamless implementation
• Anticipates roadblocks from other workstreams and actively works to avoid them
• Responsible for reporting on metrics related to technology and event attendance. Build and distribute regular pre-event status reports and post-event reports
• Plays an on-site event role, ensuring our 3P event tech partners have a POC to work through any escalations, staffing issues, or customer service problems
• Manage and contribute to planning, production, and execution of onsite technology (lead retrieval and session scanning) for events
• Creative direction and a high bar for quality of execution is required
• Continually test, measure, and evolve technology projects
• Work cross-functionally with event teams to identify, scale, produce, and execute event tech solutions
• Design and develop software and process templates, including but not limited to content management, lead retrieval, and session scanning
• As part of each deployment and on-boarding of new platforms, you will also manage the security reviews and approvals in conjunction with Amazon Information Security (InfoSec) teams.
• Position requires approximately 20% travel to support site visits and on-site event execution

About the team
The Amazon Seller Events team produces seller-focused events to build trust, loyalty, and satisfaction among Amazon's sellers. Our events foster two-way communication, provide access to experts, and deliver impactful experiences with product announcements, success stories, and actionable content to educate and empower Amazon sellers.

Basic Qualifications

- 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of functional experience working with event technology platforms and tools, including resource centers, call for topics (CFT), exhibitor technology, agenda builders, APIs, and onsite event technology
- Experience working with data with a proven ability to turn raw data into informative insights and recommendations
- Demonstrated critical decision-making skills with the ability to influence senior leadership, while being an effective data interpreter for less analytical event managers
- Excellent presentation, written, and verbal communication skills, with the ability to communicate technical concepts to a non-technical audience
- Event technology experience covering the life-cycle of requirements gathering, evaluation, design, implementation, integration, development, deployment, training, and support

Preferred Qualifications

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of experience driving process improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Ability to operate successfully in a lean, fast-paced organization with grace and efficiency.
- Decisive, action-oriented, and able to motivate, inspire, and lead cross-functional teams in different geographies and business units
- An excellent communicator who can make difficult tradeoffs and articulate recommendations to senior leaders
- Ambitious self-starter with demonstrated ability and willingness to roll up sleeves and execute to get the job done
- Strong drive for results, with the ability to manage independently and take calculated risks with limited guidance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.