Content Developer, SP-Support Content Management

Description

We are looking for an experienced content developer who can create and edit content for external audiences. The ideal candidate is passionate about developing clear, concise, and straightforward content to provide information for first- and third-party sellers. They have a proven track record of delivery high-quality content in a fast-paced environment, and enjoy driving improvements in content readability, discoverability, and usability. With the help of our style guide, you will create content for an external global audience. You are not a copy editor; you are the owner of the content that will be used by first- and third-party sellers or support associates. You are able to create clarity out of ambiguous situations.

Key job responsibilities
You will work with Program Managers and Business SMEs to execute on requests to create or update standard operating procedures (SOPs), help pages, emails, and other various selling partner support documents to resolve Selling Partner issues and questions. You will execute on requests to expand help articles and support documents to cover new store launches, and you will review and proactively improve existing help articles in our library. You are able to proactively identify and collect all the information needed to be able to write the best possible content.




Key job responsibilities
Basic qualifications

• Demonstrates high level skills of editing, writing, or proofreading documentation.
• Edits, codes, and publishes content for feature updates or major launches created by a single or multiple teams across priority levels
• Demonstrates high level of experience using a content management system.
• Understanding of DITA.
• Understanding of HTML and XML.
• Demonstrates high level skills of managing complex content projects.
• Experience writing for localization.
• Mastery of verbal and written English.

Preferred qualifications

• A Bachelor’s degree or higher.
• 3-5 years’ experience managing content projects of medium or high complexity.
• Demonstrates high level skills of setting content strategy and information architecture.
• Demonstrates high level of CMS expertise, including updating and publishing the CMS hierarchy; starting to troubleshoot complex issues.
• Experience using Workfront.
• Experience in program or project management.
• Experience working with a translation process.
• Higher levels require ability to communicate across an increasing diversity of areas (for example, trademarks, legal, marketing, regulatory, finance, PR, third-party entities, etc.).
• Able to prioritize and manage multiple stakeholder needs in a fast-paced environment.
• Advanced understanding of DITA.
• Advanced understanding of HTML and XML.

A day in the life
You will pull requests from a queue in Adobe Workfront, or have them assigned to you. You will review the required deliverables, ask the process owner any questions you might have, and get started on editing. Once you’re done editing, you will send the content for translations. When you receive the translations back, you will stage and publish the update. You might run our office hours, giving advice and guidance to potential customers, and might meet with business owners or other stakeholders to resolve complicated queries. You will also attend team meetings.

About the team
Selling Partner Support strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. Within this organization, the Content Operations and Strategy team creates and maintains help articles and blurbs used to resolve Selling Partner issues and questions. We measure success by having clear and simple content that answers readers' questions before they arise. We're based in the USA, Costa Rica, Ireland, Spain, and India. We have a mixture of staff working from an Amazon office and staff working remotely.

Basic Qualifications

- 3+ years as a technical writer, editor, or content strategist
- Experience managing content projects, including coordinating with other teams
- Experience with a markup language such as HTML or XML
- Strong bias for action and the ability to prioritize and meet deadlines
- Experience with content management systems, content tools, and SEO
- Bachelor's degree in English, technical writing, or related field, or comparable job experience

Preferred Qualifications

- 5+ years as a technical writer, editor, or content strategist, with a focus on software or workflow applications

- Experience working with product and UI designers and writing UI text

- Experience working as part of a global team with remote colleagues

- Experience creating content for translation and localization; ability to speak other languages a plus.

- Experience working in an agile content development environment


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $64,400/year in our lowest geographic market up to $137,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.