Director of Hotel Engineering - Year Round - Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The Director of Engineering sets the tone for the Steamboat Grands Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep into finding ways to create success for their team. 
 
The Director of Engineering is responsible for implementing and supervising all aspects of property’s and equipment preventative maintenance and repairs programs. The Director of Engineering is responsible for monitoring life safety and utility systems and ensuring compliance with company, local, state and federal codes and regulations. In that capacity, the Director of Engineering is responsible for protecting the company’s assets and the safety of the employees and guests alike. The Director of Engineering is responsible for ensuring the maintenance and the general upkeep of the entire property. 
 
The role’s primary responsibility is to drive results through their entire department. In this role, the Director of Engineering is expected to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals. 
 
The Steamboat Grand managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives. 
 
The ideal candidate has a passion for building and motivating teams that achieve results. Steamboat Grand managers are guest-focused (both internal and external) and achievement-oriented leaders.

Resume and cover letter required.

ESSENTIAL DUTIES

Operational/Functional

• Manage day-to-day operations of the engineering areas and staff to ensure the quality and standards meet the expectations of the customers and employees

• Implement and supervise the preventative maintenance of Mechanical/Electrical areas, Public areas and Guest Rooms per established standards and schedules

• Confer with vendors to obtain product and service information such as price, availability, and delivery schedule

• Process purchase requests for items needed by the Engineering department

• Manage projects as needed. Manage contractors while onsite, supervise work as needed and make sure work was properly performed and the job site is left clean

• Ensure the building exterior is clean and well maintained

• Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner

• Ensure the pool is serviced, including making sure chemicals are properly adjusted and filters are cleaned

• Perform maintenance and repairs on malfunctioning systems and equipment

• Order, receive supplies and maintain inventory of supplies and operating equipment

• Review guest satisfaction survey results with employees and respond to all guests’ questions and complaints in a courteous and timely manner

• Ensure all Steamboat Grand safety and sanitation standards are adhered to

• Respond to guest complaints and ensure proper follow-up is completed

• Maintain high standards of personal appearance and grooming

• Other duties as assigned

Strategy and Planning

• Ensure compliance with all service contracts. Ensure compliance with all statutory regulations.

• Work with the General Manager to develop the Capital budget.

• Develop and implement an Energy Saving plan.

• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast. Adjust schedules throughout the week to meet business demands.

• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.

Financial Management

• Manage the department’s operating budget and develop the annual capital budget.

• Achieve budgeted revenues, control labor costs and expenses.

• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Actively participate and advise in the budget, forecasting processes, and the development of the capital expenditure goals.

Managing your Team

• Interview, hire, train, and promote the Engineering staff. Provide constructive and consistent feedback and recommend disciplinary action when appropriate.

• Coach and train the Engineering department leadership team and hold them accountable for their performance. Ensure they do the same for their respective teams. 

• Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.

• Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.

• Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.

• Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Leading with Passion

• Utilize and collaborate with resources across different departments and corporate office.

• Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture.

• Focus on the mission and well-being of the departments, hotel and company.

• Lead by example and operate with integrity and respect.

• Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards.

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties as assigned

REQUIRED QUALIFICATIONS

• At least ten years of related experience required

• Previous experience in a hotel property or service industry preferable

• General knowledge of qualified trade such as HVAC, electrician or plumber, carpentry is desirable

• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.

• Must be skilled in HVAC, electrical, carpentry, drywalling, painting, plumbing, roofing, and landscaping  

• Must be Knowledgeable of local, state and federal regulations and safety standards

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Strong analytical and problem-solving skills

• Strong supervisory and leadership skills

• Extensive knowledge of hotel and hospitality industry

• Proficient with Microsoft Word, Excel and PowerPoint

• Must be flexible to work variable days of the week to include weekends and holidays

• Must be flexible to work variable shifts (days, nights, overnights)

• Ten to twelve hour shifts are sometimes required

• 2 years of previous work history/education required

• Communicate clearly in English, both verbal / non-verbal, and written

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

• Must have valid driver’s license without limitations or restrictions and meet company’s insurability standards

• Employment for this job is contingent upon the successful completion of a background check

EDUCATION REQUIREMENTS

• Bachelor’s degree in Engineering or equivalent required; Master’s degree in Engineering or equivalent preferred

The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives.

Steamboat area base salary range: $85,067 - $122,496 per year

PHYSICAL REQUIREMENTS

• Must be at least 18 years of age

• The employee is frequently required to lift and/or move up to 50 lbs., and to push objects up to 100 lbs.

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly

• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.

• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Work is performed both inside and outside. Outside work can be performed in snow and warm temperatures. Work is also performed in both guest contact and non-guest contact areas. 
 
Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment. Work involves using various tools, including tools that may be considered dangerous. Protective equipment and clothing will be required. Proper safety precautions specified by the tool manufacturer and/or OSHA must be followed. 
 
Work may involve high voltage equipment and electric panels. Proper safety equipment includes but is not limited to the use of gloves that must be worn, at times for an extended period. All applicable OSHA and national and local electrical codes must be adhered to.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.