Client Service Associate - job 1 of 21
Company Description
About Us
At Shine Social Brand, we believe in the power of connection. Our mission is to deliver outstanding customer experiences through genuine communication and professionalism. We are a forward-thinking company dedicated to excellence, growth, and integrity. As we continue to expand, we are looking for motivated individuals who are ready to grow with us and represent our brand with confidence and care.
Job Description
Job Description
We are seeking a Client Service Associate who will act as a key liaison between our clients and internal teams. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding client experiences. The ideal candidate will manage day-to-day client communications, ensure timely delivery of projects, and support the account team in maintaining our reputation for premium service.
Responsibilities
Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are met with precision and care.
Coordinate with internal departments to facilitate project timelines and deliverables.
Monitor and report on client project progress, identifying areas for improvement.
Maintain accurate records of client communications and documentation.
Support senior team members with strategic account planning and execution.
Foster strong, long-term relationships built on trust and performance.
Qualifications
Qualifications
Bachelor’s degree in Business, Marketing, Communications, or a related field.
1–3 years of experience in client services, customer relations, or account coordination.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional demeanor with a proactive and solution-oriented mindset.
Ability to work effectively under pressure and manage multiple priorities.
Additional Information
Benefits
Competitive salary ($55,000 – $60,000 per year)
Growth opportunities within a respected and expanding firm
Professional development and mentorship programs
Collaborative, inclusive work environment
Comprehensive benefits package including health coverage and paid time off
Average salary estimate
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