About Us
At Reboot Staff, we redefine excellence in workforce solutions by connecting exceptional talent with forward-thinking organizations. Our mission is to empower both businesses and professionals through innovation, precision, and dedication. We believe in creating an environment that values collaboration, integrity, and continuous growth — where every project reflects our commitment to outstanding results.
Job Description
We are seeking a Call Center Agent to join our professional support team in Madison, WI. This role involves providing outstanding customer service through phone and email interactions, assisting clients with inquiries, and ensuring a seamless experience for every caller. The ideal candidate is articulate, reliable, and thrives in a structured and goal-oriented environment.
Responsibilities
Handle inbound and outbound calls with professionalism and efficiency.
Provide accurate information and resolve client inquiries promptly.
Maintain records of customer interactions and transactions.
Follow communication guidelines and internal procedures.
Collaborate with team members to achieve performance goals.
Uphold the company’s standards of excellence and confidentiality.
Qualifications
Strong communication and interpersonal skills.
Ability to multitask and manage time effectively.
Proficiency in basic computer and data entry tasks.
Positive attitude and commitment to customer satisfaction.
Reliability and a strong sense of responsibility.
Benefits
Competitive annual salary ($49,000 – $52,000).
Career growth and professional development opportunities.
Supportive and professional team environment.
Skill-building and ongoing training programs.
Stable, long-term employment in a respected company.
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