Field Service Representative - US Remote SDD003

Who are we? 

We hire those that seek to innovate across people, process and technology. Join our global workforce, visualise the future and strive for success. Our engineering campus and corporate offices in the UK and US are optimal environments for ideas and innovation to flourish. 

ALL.SPACE, has developed a smart terminal, capable of linking with all satellites, all networks, in all orbits, all at once. Our ground-breaking software-defined service enablement platform integrates intelligent routing, edge computing and on-demand services to deliver unprecedented network resilience and application performance. Our terminal designs operate as fully electronic beam steering systems. Our IP has applications across a wide range of market sectors including aeronautical, land mobile, maritime, and 5G. It provides broadband, multi-beam, two-way communications with dynamic tracking of geostationary and non-geostationary satellites or terrestrial nodes. 

We are looking for world class talent to join our high-performing team working on cutting edge technology in the satellite communications industry. We stand by our company values; INTEGRITY, INNOVATION & EXECUTION EXCELLENCE – giving you the opportunity to build your career in an environment where we encourage crisp decision-making, challenging the status-quo, championing your beliefs and ideas, sharing successes (and learning from failures) and working collaboratively with your fellow team members. 

ALL.SPACE is committed to practicing and promoting diversity, inclusion and equality in the workplace. We aim to lead by example by making satellite communications a more inviting and accessible industry for all.

Visit www.all.space to learn more. 

Field Service Representative (FSR) Engineer responsible for the installation, commissioning, maintenance, and troubleshooting of ALL.SPACE terminals at customer sites and remote locations.  Provide pre-sale demonstration and field service trial CoTP and CoTM support within the defense sector. 

Responsibilities of this role are listed below:

•        Install, configure, and commission ALL.SPACE terminals and associate modem and IP equipment.
•        Lead on-site fault diagnostic and resolution of ALL.SPACE antennas.
•        Carry out in-field release updates and routine maintenance.
•        Document all service activities, including installation reports, maintenance logs and technical issues. 
•        Lead customer demonstrations and extended service field trials to validate customer success factors.
•        Deliver customer training modules covering installation, operation, and maintenance.
•        Conduct site surveys and provide technical integration for ALL.SPACE terminal deployments.

•        Bachelor’s Eng/STEM degree or equivalent industry or military experience
•        8 years of SATCOM experience within a field environment supporting military or defense services. 
•        Demonstrated experience of working in a fast paced and green field environment where decisions need to be made in a timely manner.
•        Strong understanding of satellite networks (GEO, MEO, LEO) and satellite modems (e.g., iDirect, Comtech).
•        Familiarity with test equipment such as spectrum analyzers, power meters, and network analyzers.

Additional Notes

• Willingness to travel extensively and work in remote or challenging environments.
• Security clearance or eligibility may be required for defense-related projects.

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
• Bonus and Stock options package
• Career development training opportunities (in house and external)
• Employee Referral scheme
• 24/7 access to discount platform across 900 retailers