Senior Director of Systems and Processes, Remote

The Senior Director of Provider Network Systems and Processes will drive the implementation and continuous improvement of effective field processes for our organization. Partnering closely with both national and regional teams, this leader will assess and optimize field activities—balancing standardized programs with appropriate local flexibility to enhance both operational performance and customer relationships. The Senior Director will oversee process design, documentation, and improvement initiatives that support strategic business goals and ensure high-quality delivery at the field level.

Success in this role requires strong operational leadership, excellent communication, and proven ability to collaborate cross-functionally. The Senior Director must translate insights from the field into actionable process and system enhancements while fostering engagement among internal stakeholders. This position is critical to ensuring reliable execution and scalable growth as organizational needs evolve.

• Operational Improvement
• Develop, document, and roll out standardized operating procedures.
• Oversee and enhance training programs for field teams.
• Establish feedback loops to promote continuous process improvement.
• Identify operational inefficiencies and lead targeted improvement projects.
• Foster a culture of operational discipline and performance measurement.

• Scalability & Standardization
• Design scalable operational models to support business growth.
• Support process and tool standardization across teams and regions.
• Collaborate with product and IT teams to implement workflow solutions.

• Technology, Automation & Analytics
• Identify and support integration of technology tools to streamline operations.
• Utilize automation and analytics to drive efficiency and monitor performance.
• Track and report key performance indicators (KPIs) related to field operations.

• Change Management & Field Enablement
• Develop and execute change management plans for new processes and tools.
• Identify and address training needs with targeted skill development programs for staff.
• Facilitate adoption of best practices and operational enhancements.

• 12+ years of experience in operations, customer success, or provider engagement within healthcare, with a strong focus on value-based care.
• Deep understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics.
• Proven experience leading teams and managing process or program improvement initiatives.
• Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement.
• Exceptional communication and leadership abilities, with a track record of engaging healthcare executives, providers, and internal teams.

• Experience with EHRs, healthcare data analytics, and practice transformation strategies is a plus.
• Broad understanding of the healthcare landscape, value-based care and population health programs.

• Ability to travel 10-25% 

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

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And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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