Forward Deployed Engineer

About AirOps

Today thousands of leading brands and agencies use AirOps to win the battle for attention with content that both humans and agents love.

We’re building the platform and profession that will empower a million marketers to become modern leaders — not spectators — as AI reshapes how brands reach their audiences.

We’re backed by awesome investors, including Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, and Alt Capital, and we’re building a world-class team with in-person hubs in San Francisco, New York, and Montevideo, Uruguay.

Key Responsibilities

• Build AI growth workflows using AirOps that we can use both internally and to productize for customers in different verticals

• Evolve our services delivery playbook and resourcing, moving between execution and strategy

• Use AirOps platform to improve our internal and customer facing processes and prove out new use cases

• Partner with our Growth, Marketing, Sales, and Product teams to build new templates and workflows aligned to product launches and customer expansion opportunities

• Work cross functionally with engineering, design, CX, growth, and content team members to bring features to market quickly & iterate based on feedback

• Monitor key metrics closely; analyze trends/patterns & recommend solutions to improve business outcomes; report findings/recommendations regularly to Exec team

• Partner with design team on UX research initiatives aimed at improving customer engagement & conversions throughout the customer journey

• Test the product and provide feedback to improve the customer experience and usability

Experience

• 2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup; we 💚 former (or future aspiring) founders

• Comfortable moving fast in a startup where roles and responsibilities are fluid

• Track record of running complex, multi-threaded projects in a hybrid environment

• Experience with LLMs and AI techniques, including prompt engineering and retrieval

• Experience automating processes with workflow automation tools like Zapier

• Strong analytical skills with experience using data to inform decision making

• Excellent project management skills, including proficiency in project management tools like Linear, Airtable, and Asana

• Strong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMs

• Familiarity with Python and JavaScript preferred

• Superb written and verbal communication skills.

Our Guiding Principles

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

Benefits

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Generous parental leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!