Director of Procurement

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

Role Overview: We are seeking a Director of Procurement to lead and optimize our global procurement function. This role will focus on strategic vendor negotiations, supplier management, cost optimization, and procurement operations while ensuring compliance with internal policies. The ideal candidate will have a strong background in vendor negotiations and procurement best practices in a fast-paced environment. This position requires a hands-on leader who can build scalable procurement processes and partner cross-functionally to drive efficiency and cost-effectiveness.

Key Responsibilities:

• Develop and execute a comprehensive procurement strategy aligned with Aircall’s business goals.
• Lead vendor selection and negotiations to ensure cost-effectiveness, service quality, and scalability.
• Identify opportunities for vendor consolidation and spend optimization across the company.
• Establish and track KPIs for procurement performance, focusing on cost savings, supplier efficiency, and risk mitigation.

• Manage relationships with key vendors, ensuring performance, pricing, and contract compliance.
• Lead pricing and service negotiations with suppliers to maximize value while maintaining strong partnerships.
• Develop and implement a supplier evaluation and selection framework to ensure alignment with company needs.
• Work closely with Legal and Finance to ensure contracts align with business objectives, though this role does not directly lead contract negotiations.

• Establish and enforce procurement policies and processes to ensure transparency, efficiency, and compliance.
• Ensure procurement activities align with financial planning, budgeting, and cost control initiatives.
• Partner with IT and Security teams to ensure vendors meet regulatory, security, and compliance requirements.
• Implement tools and systems to streamline procurement operations and improve visibility into company-wide spend.

• Work closely with Finance, IT, Legal, Security, and Business Leaders to align procurement with company needs.
• Provide strategic procurement insights to stakeholders, helping teams optimize vendor relationships.

• Minimum of 7 years of experience in procurement, vendor management, or strategic sourcing.
• Proven expertise in vendor negotiation, and supplier management.
• Strong experience in managing global vendor relationships across multiple regions (US, EMEA, APAC).
• Familiarity with spend analytics, and ERP systems.
• Ability to drive cost savings and operational efficiencies while maintaining service quality.
• Understanding of legal, financial, and compliance considerations in vendor agreements, working closely with Legal but not leading contract negotiations.
• Excellent stakeholder management, communication, and problem-solving skills.
• Experience in a fast-paced, scaling company with a complex vendor ecosystem.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, internet, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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