Supply Services Operations Lead

The Community You Will Join: 

Every day, Airbnb hosts offer unique stays, experiences and services that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

Airbnb Services offer guests access to vetted local experts who provide a wide range of offerings—including meals, wellness, photography, and more— to elevate the travel experience. By creating a trusted marketplace for quality services, Airbnb empowers travelers to make every trip memorable while opening new opportunities for hosts to showcase their unique skills.

The Services Supply function is in charge of building the best possible selection of services, available anytime, everywhere, with high quality at the right price. As this is a new business, many processes have to be built from the ground up. We need to be nimble and react fast to marketplace changes as well as looking ahead to build the foundation for a potential massive business. We are looking for a dedicated person with strong operational skills, the ability to think strategically and navigate the Airbnb world in an efficient manner in order to manage part of our global portfolio of markets at scale. 

The Difference You Will Make:

As a Supply Operation Manager, you are entrusted with growing a portfolio of markets around the world by focusing on supply acquisition and host success at scale.

A Typical Day: 

• Growth focus: Analyze your portfolio of cities to identify opportunities and design operational plans to increase GBV
• Analytics: Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting that helps the team track performance and make better decisions.
• Operational excellence: Bring scale to what we do by understanding trade off between globalisation versus localisation of execution
• Strategic Projects: Lead and contribute to initiatives that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling.
• Cross-functional Collaboration: Work closely with product, marketing, finance, operations, and business teams to align on priorities and deliver results.
• Innovation & Growth: Take ownership of assigned initiatives—shaping plans, owning outcomes, and identifying the next opportunities to scale.
• Team management: Be a leader for your team, invest in people and raise the quality bar across the board

Your Expertise:

• Experience: 10+ years in strategy, operations, or business leadership roles within high-growth environments. Experience building and scaling new businesses.
• Education: BA/BS required; MBA or equivalent preferred.
• Analytical: Advanced SQL, Excel, and Google Sheets skills with the ability to translate data into strategy.
• Strategic & Operational: Proven ability to execute complex programs, improve processes, and manage multiple priorities.
• Communication: Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners.
• Collaboration: Track record of aligning diverse teams and fostering accountability and transparency.
• Adaptability: Comfortable navigating ambiguity and working independently in a startup-like environment.
• Mindset: Positive, resourceful, and solutions-oriented, with genuine enthusiasm for Airbnb’s mission and community.

Your Location:

This role is not eligible for relocation support. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.