Global Community Engagement Manager, Services

The Community You Will Join: 

Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities. 

The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do. 

The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies.

The Difference You Will Make:

The Experiences and Services Community Team is growing and we want you to be part of it! The team is part of the wider Airbnb Community Team that supports our global community of Homes, Experiences and Services hosts - one of Airbnb’s most precious assets. We are looking for a Community Engagement Manager to build our  Services Host Community strategy globally. You will implement and iterate on Community programs that engage Hosts at scale, such as Host events and Host Clubs, while also innovating and testing new methods that can influence and strengthen the global  community strategy.

You will work closely with and report to the Community Engagement Lead for Experiences and Services. The ideal candidate has extensive Community experience, passion and knowledge, especially in developing complex Community strategies, leading community events as well as building and maintaining programs that connect and engage at scale.

A Typical Day: 

• Develop and own the community engagement strategy for global Service hosts including how to support, grow and engage these hosts at scale.
• Act as the primary liaison between
  • The central Airbnb Community team and Services Host Communities. Including coordinating and prioritizing cross functional activities, and reporting on overall Community sentiment.
  • The central Airbnb Community team and the Services Supply teams. This includes partnering with cross functional teams to identify trends, risks, opportunities and develop Community led plans to address or unlock value.
• Drive impactful events and initiatives in key markets from conception to completion, ensuring measurable outcomes at every stage. Including developing event specific strategy, project plans, managing budgets, collaborating with cross-functional teams and external vendors, and identifying risks and crafting mitigation plans.
• Build the local and global Services Host Connection Strategy to implement in 2026, and the operating model to support. 
• Be the lead for Community team with regards to local Services hosts insights and feedback 
• Organize and lead effective in-person and online Services Community events to listen, connect, and educate services hosts, and grow the Services host community
• Develop and test strategies to educate and connect services hosts at a local level to grow their business and build community
• Influence regional prioritization for local events, regional communities, process improvement, and program feedback.
• Test new methods for connecting Homes, Experience and Service Hosts globally.
• Lead pilots and drive innovation to advance Community OKRs on health and impact, with clear ways to measure success.

Your Expertise:

• 8+ years of in-depth & demonstrated experience with Community strategy, events and building online Communities. Experience with distributed communities will also be helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience in leading programs and processes. 
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Familiarity with Salesforce, Google suite, Community platforms, Event management tools and other analytical tools 
• Entrepreneurial and action-oriented, with a growth mindset
• Highly autonomous, self-driven - you can build processes from scratch or follow playbooks 
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Fluency in  English. Another language is a plus
• Passion for Airbnb Products, our Hosts, and the mission of the company

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.