Patient Engagement Specialist (Payor Relations)

WHO WE ARE

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are:

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right
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Please review our Advocacy page for the latest news on how AHF is Fighting for What’s Right! Advocacy News.

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health. 

YOUR CONTRIBUTION TO OUR SUCCESS!

TEMP Position -  1 month duration with possible extension.

A Payor Relations Patient Engagement Specialist (PRPES) contributes to AHF by blending the mission with care coordination. The PRPES works in conjunction with the Payor Relations Quality Improvement & Contracting teams to ensure that all attributed patients have access to primary care services, which will address urgent healthcare needs, overdue screenings, or unmanaged chronic conditions, as well as reduce avoidable ER visits and hospitalizations. The ideal PRPES also maintains concentrated customer focus and cultural competency.

A PRPES enhances the reputation of AHF by improving access to care and promoting improved health outcomes, which leads to longer, healthier, and happier lives.

You will be a passionate advocate for our top initiatives.

To be successful as a PRPES it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The PRPES will work as a part of a close-knit team to perform compassionate, ethical, and professional telephonic outreach to 100% of assigned patients within the designated timeframe, facilitate appointment scheduling for ≥30% of contacted patients and ensure 100% documentation of outreach attempts and patient responses. A PRPES will also have excellent written and verbal communication skills, familiarity with EHR systems and clinical practices, and the ability to multi-task, set priorities, and manage time effectively. A PRPES will pay close attention to detail and have the ability to manage multiple tasks simultaneously.

Licenses and Certifications:Previous experience in a customer support role required.Managed Care experience preferred.Bilingual Spanish preferred.

AHF Commitment

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.