Senior Certinia Administrator (PSA, Salesforce)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are looking for a proactive and detail-oriented Senior Certinia Administrator to manage, optimize, and support our Certinia (formerly FinancialForce) solutions. This role will be instrumental in ensuring the stability, scalability, and efficiency of Certinia applications integrated within the Salesforce ecosystem. The ideal candidate will have hands-on experience with Certinia modules and a strong understanding of Salesforce administration. 

• Administer and maintain Certinia applications, including user setup, permissions, and data integrity

• Configure and customize Certinia modules such as PSA and Revenue Management to meet evolving business needs

• Monitor system performance and troubleshoot issues related to Certinia and its integration with Salesforce

• Support data migration, cleansing, and reporting activities

• Assist in testing and deployment of new features, patches, and upgrades

• Collaborate with business stakeholders to gather requirements and implement system enhancements

• Work closely with Salesforce admins, developers, and business analysts to ensure seamless platform integration

• Create and maintain documentation for configurations, processes, and training materials

• Conduct training and knowledge-sharing sessions to empower internal teams on Certinia best practices

• Act as a subject matter expert for Certinia, providing guidance on configuration standards and governance

• Bachelor’s degree

• 5+ years of experience as a Certinia applications Administrator with proficiency in Certinia PSA in an enterprise environment

• Significant hands-on experience with Salesforce administration, including Flows, Lightning App Builder, schema development, user and permissions management and other related topics

• Proficient in data management, reporting, and dashboard creation
• Certifications in Salesforce and Certinia (Admin level required)

• Excellent problem-solving skills and attention to detail

• Strong communication and interpersonal skills
• Experience working in Agile/Scrum environments

• Experience working with cross functional teams and enterprise level projects

• Experience with change management and release processes in Salesforce environments

• Knowledge of financial management principles and accounting processes

• Knowledge with Revenue Management and/or Service Estimator modules is a plus

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.