Client Success Associate (Insurance)
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
POSITION SUMMARY:
Join our Client Success team as a Client Success Associate, where you'll be instrumental in fostering strong, lasting relationships with our insurance clients. You'll be their dedicated point of contact, ensuring their satisfaction, facilitating the adoption of our solutions, and identifying opportunities for their continued success, all while collaborating closely with our internal teams.
Responsibilities:
- Client Relationship Management: Act as a primary contact for escalated client issues, ensuring timely and effective resolution. Guide clients in leveraging self-service tools for efficient support.
- Solution Implementation & Growth: Support the implementation and ongoing execution of service agreements. Serve as an escalation point for complex issues and identify opportunities to expand clients' use of our solutions.
- Commercial Operations: Manage the contract renewal process for assigned clients, focusing on clear communication and high retention rates.
- Performance Monitoring & Analysis: Track key performance indicators and service delivery metrics to ensure operational efficiency and contractual compliance. Utilize data to gain insights into client behavior and optimize outcomes.
- Product & Industry Expertise: Develop a comprehensive understanding of our product offerings and industry trends to provide informed guidance to clients.
- Internal Collaboration: Act as an internal resource, sharing client insights and contributing to best practices across departments.
Qualifications:
- 2-4 years of experience in client support or customer service roles.
- Associate's Degree or equivalent work experience (Bachelor's degree preferred).
- Understanding of contractual obligations and a client-focused approach.
- Strong communication, multitasking, and organizational skills.
- Proficiency in data analysis and familiarity with SaaS products.
- Prior experience in the insurance industry is a plus.
We're looking for a proactive problem-solver with a passion for client success to contribute to our team's growth and client satisfaction.
Hiring In:
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United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
The anticipated closing date to submit applications for this role is September 15, 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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