Perla - Overnight Front Desk Associate (Part Time)

Are you a friendly, outgoing professional who takes pride in creating outstanding first impressions?

Action is seeking a dedicated part-time Front Desk Associate to join our team and help foster a warm, inviting atmosphere for our homeowners, guests, vendors, and even their furry friends at Perla on Broadway, our luxury homeowner’s association, located in Downtown Los Angeles.

About Perla on Broadway

Perla on Broadway is a premier high-rise community located in the heart of the Historic Core in downtown Los Angeles. Standing 35 stories tall, Perla features floor-to-ceiling windows that showcase breathtaking views of the city skyline and Hollywood Hills. This vibrant community offers 450 luxury residences, including studios, one and two-bedroom layouts. Residents enjoy an exceptional living experience with a range of high-end amenities, including a full-service concierge, on-site engineering and maintenance, and a dedicated management team. From rooftop retreats and stylish lounges to a state-of-the-art fitness center, library and co-working spaces, pool terrace, wine tasting room, pet area, and owners’ lounge. Perla offers a truly elevated lifestyle. Join a team that takes pride in delivering five-star service in one of downtown LA’s most iconic residential towers.

Check out the property pictures here: Perla on Broadway

Compensation: up to $20.00 - 21.00 per hour, depending upon experience.

Schedule: (Overnight) Fridays and Saturdays 10:30 PM – 7:00 AM

Why You’ll Love Working at Action and The Perla Team:

Birthday Holiday: Enjoy a special day off to celebrate your birthday.

Uniforms & Dry Cleaning provided.

Team Member parking provided.

One-on-One Mentoring: Receive personalized guidance and support for your professional growth.

10 Days’ Vacation: Take time to relax and recharge with generous vacation days.

Team Member Incentive Program: Earn rewards for your hard work and dedication.

Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members.

Pet Insurance: Care for your furry friends with our pet insurance options.

Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.

What You’ll Do:

Greet and assist residents and guests with professionalism and a welcoming attitude.

Maintain the front desk, lobby, and main elevator areas to ensure a clean and organized appearance.

Answer and direct phone calls and emails, providing prompt and courteous assistance.

Monitor building access, sign in and out guests and vendors, and enforce security protocols.

Review vendor insurance and process approvals.

Manage package deliveries, logging, and distributing parcels efficiently.

Oversee amenity reservations and service elevator bookings.

Record and report resident violations (e.g., pets off-leash, policy breaches).

Maintain daily activity logs and incident reports.

Provide concierge-style service, offering information and assistance to residents.

Conduct occasional walkthroughs to ensure common areas are in good condition.

Who You Are (Skills & Experience):

Must be at least 18 years old and able to pass a pre-employment background check and drug screening.

At least 2 years of customer service experience is required, preferably in hospitality, luxury retail, or fine dining.

High school diploma/GED or equivalent required.

Hospitality Management or Lodging/Hotel Hospitality experience is highly desired.

A polished and professional appearance and demeanor.

An upbeat and positive team player with a proactive customer service approach.

Strong judgment and problem-solving skills.

Ability to multitask and stay organized in a fast-paced environment.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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