Overnight Front Desk Associate- The Infinity

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management, the leader in community management, is seeking a full-time Overnight Front Desk Associate to join our team at our luxury association, The Infinity, located in San Francisco.

The Front Desk Associate is the first point of contact for people entering the building or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings to assist residents and their guests. Front Desk Associates will be cross’ trained to perform a variety of responsibilities within the Front Desk Associate role. No single team member will be assigned exclusively to one location or function; instead, all associates are expected to rotate and adapt as needed to support overall operations.

• Resident Services & Hospitality:
• Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.
• Smile and make eye contact with every resident and guest we encounter.
• Provide basic services as needed such as making restaurant reservations, taxi reservations, providing directions, etc.
• Inform residents and guest of activities, events and services that may be of use or interest.
• When possible, assist Residents with opening the doors.
• Attend meetings as required; Pre-Shift Meetings, Hospitality Trainings, and any mandatory Team Meetings as scheduled.

• Answer telephones and address people who enter the building or approach the Front Desk by politely answering questions, providing information, and assisting in accordance with rules, regulations, and policies.
• Monitor and answer resident emails, provide information, and use templates to respond.
• Receive and respond to residents’ complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
• Be able to prioritize task at desk with residents/owners, guests, and vendors.
• Monitor activity at the Front Desk and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.
• Maintain the appearance of the Front Desk by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.
• Continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner.
• Periodically check hallways and elevators for debris.
• Note accurately any issues or information throughout the work shift in the shift log and read all e-mails for information pertinent to the Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.
• Utilize Building Link and/or KeyTrack to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
• Coordinate deliveries to and from units; document and notify residents of parcels in accordance with procedures.
• Monitor and maintain an adequate inventory of forms, supplies, and other items used at the Front Desk; promptly notify Supervisor when replenishment is needed.
• Check the printer paper in the Business Center and restock when needed.

• Assist residents with room reservations requests for the Association’s common area rooms.
• Check in Amenity Reservations and continue to follow up throughout the day.
• Close out the amenity reports and the rooms at the end of the day.
• Coordinate Loading Dock reservations for the day, and monitor those reservations.

• Property operate the Elevator Control System so that guests, contractors, and other visitors are sent to the proper floor.
•  Monitor Loading Dock and Loading Dock reservations for the day.
•  Monitor the Loading Dock to ensure items are not blocking hallways and that no damage occurs to the building.
• Conduct inventory of Loading Dock fobs at the end of shift.
• Audit vehicles in the parking garage.
• Collect stray shopping carts from levels B1–B5 and return them to the correct areas.
• Conduct perimeter walks around the building and contact necessary authorities depending on the issue. Report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.

•  Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors, report suspicious or abnormal activities as appropriate.
• Document reports of disturbances that occur; evaluate situations and contact the proper authority (Police, Fire Department, Management) to resolve problems.
• Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, politely call the issue to the attention of the offending party and request resolution.
• Understand and implement Emergency Procedures when required; coordinate appropriate communications with residents and emergency personnel during emergencies such as Elevator Entrapment, fire alarm, fire, flooding, or earthquake.
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and Rules and Regulations. Be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• High School Diploma or GED Equivalent
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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