Assistant Specialist, Store Operations – Store Communication

Job Description 

The Store Operations team is the Global Home Office (GHO) support for store associates and communications in Abercrombie & Fitch, abercrombie kids, Hollister and Gilly Hicks stores worldwide. The Store Communications team is responsible for acting as a catalyst between the global field and all other GHO departments, delivering quality and effective communication tools and resources to drive increased field execution and engagement. Responsibilities include creating, implementing, and evolving communications strategies working closely with various teams and functions to ensure our global associates, management, and leadership have the content, information, and knowledge they need, when they need it.

This role develops and delivers store communication for all Hollister and Gilly Hicks product-facing categories, providing associates with accurate, streamlined information and clear direction. The position supports the ongoing evolution of store communication to ensure associates can execute business-critical activities efficiently and effectively. This is achieved through our digital communication platforms, ensuring that relevant documents, reports, and tasks reach the right store groups at the right time.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Assists in organizing, designing, and delivering branded store communication, including pricing and promotions, product knowledge, visual merchandising, marketing, and test information.
• Supports special projects and process improvements, enhancing visual communications and tools.
• Attends visual and marketing meetings to understand branded product and marketing strategy for each set.
• Maintains the internal tracker for all outgoing floorset, pricing, and related documents, ensuring deadlines are met and teams have access to up-to-date information.
• Publishes store pricing and distributes floorset documentation via the Visual Merchandising system, ensuring accurate and timely delivery to stores.
• Maintains product-facing communications, tools, and resources on the Associate Hub, ensuring accuracy, organization, and easy access for stores.
• Partners with Stylists to develop and deliver front-of-store and form merchandising directives.
• Coordinates with the Communication Strategy team to ensure applicable updates are delivered to the correct store groups.
• Identifies country-specific needs within documentation while maintaining consistent company standards.
• Monitors and responds to team chats and incident reports to troubleshoot store issues.
• Continuously develops knowledge of Adobe Creative Suite, Microsoft Office 365, and in-store operations.

What Do You Need To Bring? 

• Bachelor’s Degree or related experience  
• Ability to adapt in a fast paced, ever changing, and collaborative team environment
• Excellent verbal and written communication skills
• Highly organized, self-starter and detail-oriented
• Intermediate computer skills within Adobe and Microsoft Office are preferred
• Video editing skills preferred
• Prior store and/or retail experience is preferred

Our Company  

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

Benefits & Perks  

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process 
• Flexible spending accounts 
• Medical, dental and vision insurance 
• Life and disability insurance 
• Associate assistance program 
• Paid parental and adoption leave 
• Access to fertility and adoption benefits through Carrot 
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community 
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) 
• Seven associate wellness half days per year 
• Merchandise discount on all of our brands 
• Opportunities for career advancement, we believe in promoting from within 
• Access to multiple Associate Resource Groups 
• Global team of people who will celebrate you for being YOU! 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER