Sr. Coordinator - Customer Service

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

• Design, generate and distribute daily, weekly, monthly, and quarterly reports for the team.
• Maintains departmental files, including headcount reporting and org charts for the team.
• Updates agenda and presentations for select leadership meetings, such as quarterly business review meetings and bi-monthly all-staff communication meetings.
• Process purchase orders in SRM, as well as track and review monthly invoices for customer service vendors. Works with Finance and Procurement functions to resolve issues and discrepancies in a timely manner.
• Track overall expenses for the team, including purchase order spend, travel expenses, and other department expenses.
• Review and triage customer inquiries in the customer service KANA system. Maintain reporting to management.
• Provides general administrative support, such as ordering office supplies, meeting/event planning, scheduling travel, and timely processing of expense and p-card reports.
• Support select culture activities on the team, including involvement in the customer service FISH teams and continuous improvement initiatives

• A bachelor’s degree or the equivalent combination of education and experience required.
• At minimum, 7 years of work experience in a corporate setting, preferably in a Customer Service office environment.
• Experience with Microsoft Office applications such as Word, Excel, and Powerpoint is required.
• Experience with procurement processes through SRM is preferred.
• Excellent communication, engagement, and diplomacy skills; establishes and maintains cooperative working relationships with employees at all levels of the organization.
• Demonstrated problem solving skills.
• Strong time management and organization skills required; able to complete tasks independently and manage priorities appropriately.
• Ability to handle confidential information is required including behaving with tact and diplomacy.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html