Field Service Engineer

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

Responsible for installation, preventive maintenance, troubleshooting, and general upkeep of cutting-edge ZEISS semiconductor systems. This is a field-based role with a primary location in Fremont, CA, requiring international travel for training and collaboration with factory experts. The engineer delivers excellence in customer support, ensuring optimal system performance and customer satisfaction.

Sound Interesting?

Here’s what you’ll do:

• Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions.

• Perform hands-on operation, service, and upkeep of FIB-SEM systems.

• Complete service reports, quality forms, and expense documentation within set timelines.

• Manage spare parts inventory, including ordering and returns.

• Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center.

• Provide timely updates to customers and internal teams regarding equipment status and ongoing projects.

• Travel initially across the U.S. and later to Germany for in-depth training and collaboration with factory experts.

• Support the development and testing of new service strategies, create training materials, and conduct training sessions.

• Act as the primary liaison between the German factory, local support, management, and end customers.

• Other duties as assigned.

Do you qualify?

• Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics.

• High customer orientation, flexibility, and willingness to work varying service hours.

• Ability to read and interpret electrical and mechanical engineering documentation and schematics.

• Technical experience in the semiconductor industry; experience in optics is preferred.

• Ability to work independently, strong hands-on skills, and assertiveness.

• Good written and verbal communication skills in English.

• Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems.

• Must be willing to travel periodically, including internationally.

Compensation:

• Annual Pay Range: $97,000 – $122,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).