Lead product operations and program manager

📐 About this role

You’ll sit within the Product org, working as the connective tissue across Product, Engineering, Design (EPD) and GTM (Marketing, Sales, CS). You’ll partner daily with the executive team, ensuring alignment, clarity, and speed.

🦸🏻‍♀️ Your responsibilities

• Run the operating system for Product → GTM: own all planning decks, spreadsheets, dashboards, and executive comms that ensure our products are understood, adopted, and successful.

• Drive cross-functional rhythm: manage release notes, GTM enablement packages, training, and all comms between EPD and GTM.

• Own product planning infrastructure: maintain and evolve our tooling (JIRA, Notion, dashboards, reporting) to drive velocity and transparency.

• Improve the release management process by streamlining release note creation, coordinating with customer success and beta users for early feedback, and meticulously monitoring the quality of customer releases.

• Facilitate alignment: ensure roadmaps, OKRs, and priorities are understood across teams, turning ambiguity into clarity.

• Roll up your sleeves: draft the slides, crunch the numbers, and write the comms — this is not just orchestration, it’s execution.

• Be the force multiplier for the entire product org — the person who makes velocity and clarity possible across Product, Eng, Design, Marketing, and Sales.

• Operate at the center of strategy and execution, ensuring the right decisions get made and the right stories get told.

• Gain high visibility and influence — working directly with the CEO and exec team, while owning the processes that shape how the company ships product.

• Join a values-driven culture rooted in Connect, Challenge, and Own.

⭐️ Is this you?

• 6–10 years in product operations, program management, or strategic ops at high-growth SaaS or platform companies.

• Demonstrated ability to manage executive stakeholders (CEOs, founders) and keep communication effective, concise, and actionable.

• Coordinate and lead cross-functional collaboration with engineering, product marketing, customer success, and customers to ensure a seamless product release lifecycle.

• Hands-on expertise in building the decks, spreadsheets, dashboards, and artifacts that make cross-org collaboration work.

• Strong analytical and communication skills; equally comfortable in a spreadsheet, a planning meeting, or presenting to the exec team.

• Track record of scaling release cycles, cross-functional enablement, and stakeholder comms in a complex org.

• A “no-ego operator” mindset: you’re just as willing to build a dashboard as you are to shape the planning process that guides the exec team.

Preferred Skills:

• Experience with developer platforms, APIs, or AI/LLM products.

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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