ServiceNow Staff Engineer II

Job Title:

ServiceNow Staff Engineer II

Location:

Block 23

What you'll do:

As a Staff Engineer II you'll lead strategic planning for technical solutions, design reliable engineering practices, and maintain technical documentation. Your focus will be on IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB).

• ITSM: Develop and maintain applications to enhance service delivery.
• ITAM: Track and manage IT assets throughout their lifecycle.
• ITOM: Monitor and manage the health and performance of IT services and infrastructure.
• Lead the strategic planning of a project as it relates to technical solution design.
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.
• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners.
• Develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards. Develop desktop procedures when needed that others follow.

• In addition to the general responsibilities, as a ServiceNow developer, you will focus on specific areas such as IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB).

• IT Service Management (ITSM): You will develop, configure, and maintain ServiceNow ITSM applications to streamline and optimize service delivery processes. This includes incident, problem, change, and request management modules. Enhancing user experience and ensuring seamless integration with other IT tools will be critical.

• IT Asset Management (ITAM): You will manage the ServiceNow ITAM applications to track and manage IT assets throughout their lifecycle. This includes implementing solutions for asset tracking, inventory management, and compliance with organizational policies and industry standards.

• IT Operations Management (ITOM): You will leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure. This involves automating routine tasks, orchestrating workflows, and ensuring proactive identification and resolution of issues.

• Configuration Management Database (CMDB): You will be responsible for maintaining and optimizing the ServiceNow CMDB to ensure accurate and up-to-date configuration data. Managing relationships between configuration items and ensuring data integrity will be essential for supporting decision-making and incident resolution processes.

What you'll need:

• 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously. Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.
• Advanced ability to see the big picture and align projects with organizational goals. Capable of leading and motivating cross-functional teams. Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level. Proficient in governance patterns tied to intake, technical reviews and architectural compliance.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation