Master Data Management Specialist I - Data Entry

About Veolia North America

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose:

This position is responsible for ensuring the uniformity, accuracy, stewardship, semantic consistency and accountability of the company’s official shared master data. A person in this position exhibits a commitment to excellence and fosters initiative, adaptability, attention to detail, and teamwork.

In this role, you will:

• Answer incoming and make outgoing phone calls (professional phone etiquette and strong customer service focus)
• Use multiple systems to create and maintain company vendors, customers and locations following company and regulatory guidelines. Strong data entry skills are a must (45+ WPM with accuracy is a must)
• Accurately maintain support ticket progress with proper documentation of each step and interaction

Primary Duties/Responsibilities:

• Responsible for contributing to the overall security and confidentiality of the company’s master data and processes
• Follows proper protocols to help identify and report suspected evidence of fraud
• Accurately enter company master data in the areas of suppliers, customers, locations, and any other master data objects assigned to the team in compliance with company and regulatory guidelines in all designated company systems
• Develop a good working knowledge of each master data object, what they are used for and how they are utilized
• Conduct research as necessary to ensure understanding of the needs of the business and the nature of their requests
• Commitment to excellence and quality
• Monitors workflow queues and adjust to changing priorities throughout the day based on departmental and company needs
• Respond to support questions and problems through various avenues such as email, support tickets, live chat, phone calls, and notes communications in various systems
• Promote a fun and team oriented work environment, supporting the Veolia culture
• Promote continuous process improvement initiatives and actively offer suggestions to improve processes
• Develop and maintain strong working relationships with all levels of the business, other Finance Departments, and Veolia suppliers and customers
• Provides excellent customer service to internal and external customers and ensure interaction provides a high quality of service and professionalism
• Fosters open communication throughout the department that emphasizes diversity and inclusion
• Other duties as assigned

Work Environment:

• This is a hybrid position with 3 days in office located in our Downtown Milwaukee office
• Pay rate for this position is $19.50 /hour

Education/Experience/Background:

• High School Diploma or General Education Degree.
• Entry-level position.
• Strong customer service background.
• Accounts Payable experience preferred, but not required.

Knowledge/Skills/Abilities:

• Strong, accurate data entry skills (alpha/numeric).
• Detail oriented with a high attention to quality.
• Basic understanding of Accounts Payable processes or an aptitude to learn them quickly.
• Working knowledge of Accounts Payable systems a plus.
• Excellent written and verbal communications skills.
• Exhibit professional telephone skills and etiquette.
• Good decision making skills.
• Tact and professionalism when handling confidential or sensitive information.
• Well organized and able to manage multiple tasks.
• Must be reliable (attendance and job duties).
• Able to work independently, as well as in a team environment.
• Positive attitude and able to adapt to changes quickly.
• Ability to deal effectively with all levels of people internally and externally.
• Ability to perform in a fast pace environment.

Required Certification/Licenses/Training:

• Accredited Payables Specialist or Master Data Management certification preferred, but not required. Certification will be required within 1 year of position.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.