Associate, Support Operations l

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

Describe the primary goals, objectives or functions or outputs of this position.

Primarily responsible for the registration and accurate entry of high volumes of adverse event data into pharmacovigilance database, within required timeframes to ensure compliance with departmental and regulatory guidelines.

Responsibilities

• Accurate and timely registration of adverse event reports from initial receipt to data entry within required timeframes.
• Accurate and timely processing of high volume of medical data within required timeframes to ensure regulatory compliance
• Timely and accurate case prioritization for workflow routing
  • Effectively prioritizes and manages own time to complete assigned tasks
• Demonstrates functional and technical knowledge and skills to perform the job at a high level of accomplishment
• Clearly and succinctly communicates information to customers verbally and in writing
• Demonstrates high level of customer service to both internal and external customers
• Utilizes judgment skills to identify issues that impact the workflow and
  uses rigorous logic and methods to solve difficult problems with effective solutions
• Identifies gaps and areas that need improvement and communicates and/or implements recommendations/changes

Other responsibilities may include:

• Training new personnel.
• Performing monthly Quality Assurance checks to ensure department quality compliance.
• Acting as Subject Matter Expert in departmental projects, new system implementation or current system enhancements.
• Performing tasks outside one’s own area of responsibility to help with departmental needs.

Role Accountability/Scope includes:

• Accountable to GCM Clinical Case Management/Support Operations management/leadership
• staff, functions with limited supervision.
• Understands impact If errors occur, which can result in compliance risk with regulatory authorities.
• Adaptable to changing priorities.
• Accountable for providing feedback to management/leadership on workload management.
• Work cooperatively with cross-functional peers, team members and customers.
• Ability to deal with high-volume workflow.
• Self-motivating and demonstrates initiatives in seeking process improvements, taking on new responsibilities and seeking solutions during high/low workload period.
•  Dedicated to meeting the expectations and requirements of internal and external customers; acts with customers/patients in mind.

This role can be remote with monthly travel to our Lake County, IL headquarters. 

Qualifications:
o High School Diploma required. Associate degree or Bachelor’s degree preferred.

Preferred experience
o 6 months to 1 year of similar work experience.
o Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook
(or equivalent email system).
o Prior experience and familiarity with computer databases.
o Superior attention to detail, quality, accuracy and timelines.
o Strong time management and prioritization skills; ability to multi-task.
o Strong adaptability to switching tasks to meet business needs.
o Strong customer service skills.
o Ability to work independently with minimal supervision and ability to work within a team
setting as an effective member of a team.
o Fast learner of technical and process skills/knowledge.
o Effective communications skills both verbal and written.
o Medical terminology knowledge preferred.
o Prior experience in a regulatory/medical setting preferred

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html