CDSO Enrollment Counselor – Lead Nurture & Student Success

Job Posting Title:

CDSO Enrollment Counselor – Lead Nurture & Student Success

----

Hiring Department:

Department of Computer Science

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Exempt

----

Earliest Start Date:

Sep 01, 2025

----

Position Duration:

Expected to Continue

----

Location:

AUSTIN, TX

----

Job Details:

General Notes

Computer and Data Science Online (CDSO) administers UT Austin’s nationally ranked, at-scale graduate portfolio: the Master of Computer Science (MSCS), Master of Artificial Intelligence (MSAI), Master of Data Science (MSDS) and a stackable four-course Graduate Certificate in AI/ML (CAIML). Together these affordable, high-quality programs enroll several thousand working-professional students each year and extend advanced technical education to a wide, varied audience. The Enrollment Counselor joins a tight, cross-functional CDSO administrative team dedicated to guiding every learner—from first inquiry through graduation—along a clear, supportive pathway to success.

Purpose

Serve as the primary relationship manager for prospective students. Use data-driven lead-nurture strategies, personalized advising, and coordinated hand-offs to academic staff to maximize qualified applications and admitted applicant yield across CDSO’s at-scale programs.

Responsibilities

• Engage prospective students by email, webinars, phone, SMS, and one-to-one appointments; qualify their goals, articulate program differentiators, and counsel them through application milestones.
• Develop and execute multi-touch communication plans in Salesforce and associated marketing-automation tools; monitor funnel health, adjust cadences, and surface insights to marketing and leadership teams.
• Collaborate with CDSO admissions, registrar, and student-success staff to ensure seamless transitions from inquiry to enrollment and matriculation.
• Provide data-informed recommendations that improve access, fairness, and persistence, drawing on best practices in adult and online learner success.
• Maintain expert knowledge of CDSO curricula, admissions policies, tuition and financing options; resolve routine questions and triage complex cases.
• Track daily activity in CRM, produce weekly funnel and retention reports, and present findings to stakeholders.
• Contribute to virtual orientations, live Q&A sessions, and occasional in-person recruiting or student events.
• Assist in setting, monitoring, and updating lead generation strategy in collaboration with internal and external marketing partners
• Represent CDSO professionally at conferences and partner engagements.
• Perform other related functions as assigned; this description may not encompass all duties.

Required Qualifications

Bachelor’s degree and five years of professional experience in higher-education recruitment, admissions, advising, sales, or comparable relationship-management role. Demonstrated success meeting performance targets; outstanding verbal, written, and interpersonal communication skills; experience with CRM systems (preferably Salesforce), marketing automation platforms, and basic data analysis; commitment to student-centered service. Relevant education and experience may be substituted as appropriate.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master’s degree and two years of experience. Experience with at-scale or online graduate programs. Familiarity with UT Austin systems and policies. Spanish or another second-language proficiency. Knowledge of computer science or data-science disciplines.

Salary Range

$60,000+ depending on qualifications

Working Conditions

• Eligible for flexible scheduling and hybrid work

• Standard office conditions

• Repetitive keyboard use

• Occasional evening or weekend outreach during peak recruiting periods

• Ability to lift up to 20 lbs for event materials

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.