Cancer LifeNet Program Specialist

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

This position is full-time, on-site located at the Patricia D. and M Scot Kaufman Cancer Center, within the Cancer LifeNet (CLN) program. The individual in this role provides comprehensive operational and administrative support to the CLN clinical team, integrative therapy providers, and the Director of Oncology Integrated Health. The Specialist acts as the primary administrative coordinator and CLN point of contact, expertly managing the daily flow of the office through greeting visitors on-site, phone triage, scheduling, and ensuring smooth logistical support (supply ordering, room/catering arrangements, and financial processing). Key functional tasks include supporting patient access and services such as:  triaging patient walk ins and phone calls to appropriate clinical team, scheduling and administrative functions for integrative therapy clinics (EMR), arranging patient transportation, maintaining program statistics, reports, and assisting with patient outreach.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Administrative Proficiency: Proven experience providing high-level administrative and secretarial support, including managing calendars, coordinating complex meetings, and preparing professional correspondence and minutes.
• Customer Service Excellence: Exceptional interpersonal and communication skills with a demonstrated ability to provide attentive and empathic, professional service as a first point of contact (in-person and phone).
• Organizational and Logistics Management: Superior organizational skills with the ability to manage multiple priorities simultaneously, including coordinating patient services (scheduling, transportation), managing supply inventory, and arranging event logistics (rooms, catering).
• Data Management & Reporting: Strong aptitude for data entry and maintenance, including tracking program statistics, managing attendance records, and ensuring accuracy for compliance reporting (e.g., CBISA).
• Technical Proficiency: Advanced competency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience utilizing scheduling and media technologies (e.g.,Vizix, Epic, etc..). Experience with graphic design helpful.
• Financial Acumen: Basic financial processing skills, including managing departmental requisitions and accurately processing provider payments.
• Initiative & Judgment: Demonstrated ability to exercise good judgment and work independently, have strong critical thinking skills, prioritizing assignments and making effective decisions within the scope of authority.
• Teamwork & Collaboration: A history of establishing and maintaining positive working relationships and effectively participating as part of a team to achieve departmental goals.
• Discretion & Confidentiality: A proven ability to handle sensitive and confidential information (patient data, financial records) with the utmost discretion.
• Attention to Detail: Meticulous focus on detail to ensure accuracy in scheduling, financial processing, report preparation, and inventory management.

• AA degree in Human Services, Secretarial Science, or Medical Office Administration  
• minimum of three (3) years’ experience and training providing the required skills, knowledge, and abilities to perform the job as described.
• Additional preferred education and Certifications      
  • Certified Medical Administrative Assistant (CMAA)
  • Microsoft Office specialist (MOS)
  • Experience with Epic

Cancer LifeNet offers free services, support groups and programs free of charge to anyone in Harford and Cecil counties with cancer – no matter where they seek treatment, or whether newly diagnosed, in treatment, remission or having a recurrence. Cancer LifeNet assists individuals impacted by cancer with nurse navigators, social workers and other specialists to help you cope with the physical, financial, psychological and emotional aspects of cancer.

The Kaufman Cancer Center offers the most advanced cancer treatments, including surgery, radiation, infusion and enhanced supportive services in one comfortable location, along with access to national experts, promising clinical trials and genetic counseling. The center is accredited by the American College of Surgeons Commission on Cancer.

All your information will be kept confidential according to EEO guidelines.
Compensation:

• Pay Range: $22.57 - $31.59
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide