AP CUSTOMER SERVICE SPECIALIST

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

General Summary

Under general supervision, provides customer service support for Accounts Payable as it relates to the Procure to Payment process. Customers include internal departments as well as external vendors.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Responds to and resolves customer service requests logged in the Customer Service Helpdesk.
2. Communicates to the respective Medical System departments and vendors regarding payment processing issues such as invoice price, quantity, item type or other discrepancies and clarifies, resolves or otherwise obtains appropriate information in accordance with departmental procedures. Works with purchasing and receiving to resolve invoice discrepancy issues and answers routine vendor requests or questions concerning payment.
3. Assists Medical System departments and vendors in understanding Accounts Payable policies and procedures and the procurement process.
4. Resolves Procure to Payment processing issues including processing of invoices when required. Ensure that resolutions are complete so that issues do not recur.
5. Ensures issues and resolutions are properly documented in the Customer Service Helpdesk software.

Education and Experience

1. High School Diploma or equivalent (GED) is required. Associates degree is preferred.
2. Three years work experience in Accounts Payable function performing invoice matching in a high volume automated accounting department is preferred.

Knowledge, Skills and Abilities

1. Demonstrated knowledge of MS Office software applications such as Microsoft Excel and Word is required.
2. Demonstrated knowledge of Procure to Payment process, internal controls and Accounts Payable automation is required.
3. Demonstrated ability to operate routine office applications such as internet and email, as well as office equipment, such as, photocopy machine, electric typewriter, PC, electronic calculator, and/or related equipment to manipulate numbers.
4. Ability to perform basic mathematical calculations including percentage, addition, subtraction, and multiplication.
5. Strong customer service and telephone skills are required.
6. Effective verbal and written communication and listening skills are required.

All your information will be kept confidential according to EEO guidelines.

Compensation:
Pay Range: $19.5-$27.31
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide

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