Post-Delivery Quality Assurance Representative
Join Our Team as a Post-Delivery Quality Assurance Representative!
Are you passionate about exceptional service and have a knack for quality assurance? Do you enjoy working with senior customers and want every experience to be outstanding from start to finish? If so, we want to meet you!
Location:
8725 Pendery Place, Suite 104, Bradenton, FL 34201
(Conveniently located near UTC/BJs, exit 213)
Hours: Monday – Friday, 8:00 am – 4:30 pm
What You’ll Do:
- Reach out to each customer after delivery to ensure their complete satisfaction.
- Conduct friendly, pre-scripted post-delivery interviews to capture valuable feedback.
- Deliver detailed, accurate reports to management on customer experiences.
- Maintain meticulous call logs and keep customer records up-to-date.
- Identify and escalate any urgent issues for rapid response.
- Follow up with customers to guarantee their satisfaction remains top-notch.
- Always adhere to company policies and demonstrate the highest standards of service.
What We’re Looking For:
- High school diploma or equivalent required.
- 1–2 years of customer service experience preferred.
- Friendly, positive, and engaging communication skills.
- Problem-solving mindset with the ability to handle tough situations with a smile.
- Experience using CRM software and Microsoft Office Suite.
- Attention to detail and ability to thrive in a dynamic environment.
Why You’ll Love Working Here:
- On-site position: All the support and camaraderie of our team!
- Comprehensive training: Get hands-on experience and ongoing support with our integrated system.
- Weekly W-2 pay
- Health, Dental, Vision, and Life Insurance: Available after 90 days.
- Paid holidays, PTO, and vacation time
- 401K with company match: Invest in your future with us.
- Growth potential: Be part of a well-established company—42 years strong and still growing!
If you’re ready to make a real impact—helping seniors and shaping their experience after every landmark moment—apply today!
Average salary estimate
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