Quality Assurance Coordinator- Interfacility Transport Team (IFT) (FT- 1.0 FTE, Variable Shift)

The Interfacility Transport Team (IFT) Quality Assurance Coordinator is responsible for overseeing and managing the quality assurance processes within the Bozeman Health Emergency Medical Services Transport Team. This role ensures that all IFT operations comply with internal standards, regulatory requirements, and best practices to maintain high-quality patient care and operational efficiency. The coordinator will analyze data, conduct audits, provide feedback to IFT personnel, and support continuous improvement initiatives. The coordinator will operate in conjunction with leadership to ensure the highest transport standards are met.

The IFT Quality Assurance Coordinator will work alongside Bozeman Health Emergency Services Transport Team to activate patient care protocols, delivering patient care within his/her full scope of practice when appropriate as defined by the state of Montana and Bozeman Health Transport team scope of practice. The IFT Quality Assurance Coordinator will maintain compliance with regulatory and accreditation standards while safely transporting patients utilizing policy, procedure and accreditation standards of Bozeman Health Emergency Services. The IFT Quality Assurance Coordinator will maintain equipment, ensuring operational efficiency and function of ambulances and equipment per regulatory and compliance standards. The coordinator will be responsible for effective communication to ensure safe and quality patient care with team, transport and communication with receiving facility. The coordinator will provide safe, high-quality patient care and transportation for a wide variety of patients between Bozeman Health facilities, critical access systems and regional healthcare partners. This position requires clinical knowledge, strong communication skills, and the ability to operate equipment independently in a dynamic team environment.

Position Summary: 

The Quality Assurance Coordinator – Interfacility Transport (IFT) oversees clinical and operational quality for Bozeman Health Emergency Services’ transport team. The role designs and maintains the QA/Quality Improvement (QI) framework; audits care and documentation against protocols, regulatory, and accreditation requirements; analyzes performance trends; and partners with leaders and the medical director to drive measurable improvements. The QA Coordinator provides coaching and targeted education based on audit findings, supports accreditation and survey activities, communicates clearly with clinical teams and leadership, and may rotate into transport shifts within licensure and Bozeman Health protocols to maintain clinical relevance.

Qualifications:

Required:

• Bachelor of Science in Nursing (BSN).
• Current State of Montana Registered Nurse (RN) license.
• Current Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Trauma Nursing Core Course (TNCC).
• Valid Montana driver’s license with an acceptable motor vehicle record (MVR).

Preferred:

• Prehospital or interfacility transport experience.
• Quality-related experience (QA/QI, chart audit, regulatory compliance) and familiarity with EMS ePCR systems.
• Advanced certifications: CPHQ, CTRN, CEN, CFRN, or CCRN (Adult).
• National Registry of Emergency Medical Technicians (NREMT) certification at the EMT or AEMT level.
• Emergency Vehicle Operator Course (EVOC) and/or VFIS driver training.
• FEMA National Incident Management System (NIMS) training: IS-100, IS-200, IS-700, and IS-800.
• Completion of the Neonatal Resuscitation Program (NRP).
• Completion of the S.T.A.B.L.E. course.
• Completion of the Difficult Airway Course.

Essential Job Functions:  In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

• Develop, implement, and maintain a comprehensive QA/QI program for IFT clinical and operational performance.
• Conduct structured ePCR/chart reviews for accuracy, completeness, and adherence to clinical protocols and documentation standards.
• Analyze key performance indicators (e.g., airway success, analgesia effectiveness, transport/turnaround times, documentation accuracy) and prepare monthly and quarterly reports for leadership.
• Facilitate root-cause analyses of incidents, near misses, and complaints; track corrective actions and verify effectiveness.
• Partner with the medical director and IFT leadership to develop, review, and revise clinical protocols, policies, and workflows; coordinate education and change management.
• Provide constructive feedback and targeted education to IFT personnel based on audit findings; support orientation and competency validation related to quality and documentation.
• Monitor compliance with state/federal regulations and accreditation standards; support external audits, surveys, and accreditation activities.
• Maintain QA databases/dashboards; ensure data integrity, confidentiality, and timely submission of required reports.
• Participate in safety huddles, pre-briefs/debriefs, CQI meetings, and interdisciplinary committees to foster a culture of safety and high reliability.
• Rotate into transport shifts as scheduled to maintain clinical competency within licensure and Bozeman Health protocols.
• Perform base duties and additional tasks as assigned to support transport operations.

Knowledge, Skills and Abilities

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
• Exercises tact, discretion, sensitivity, and maintains confidentiality
• Performs essential job functions successfully in a busy and stressful environment
• Learns current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines

Schedule Requirements

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

Lifting (Repeatedly – 50 pounds): Exerting force and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.

Sit (Occasionally): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.

Stand (Repeatedly): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.

Walk (Repeatedly): Walking and moving around within the work area requires good balance and coordination.

Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.

Twist/Bend/Stoop/Kneel (Repeatedly): Twisting, bending, and stooping require flexibility and a wide range of motion in the spine and joints.

Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.

Push/Pull (Repeatedly): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.

Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.

Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.

Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

Exposures (Continuously): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases are caused by contact with patients in areas that may have contagious illnesses. Emotionally challenging situations, such as dealing with distressed patients or difficult family interactions.

*Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

77363100 Transportation Services (BHDH)