Customer Operations Associate
About Strella
Strella is an AI-powered platform revolutionizing qualitative research with real-time, AI-moderated interviews and automated synthesis. We’re a fast-growing, venture-backed startup working with leading teams in product, marketing, investing, and consumer insights. As we scale, we’re looking for a proactive and detail-oriented Customer Operations Associate to join our team and help ensure a seamless experience for our customers.
What You’ll Do
As a Customer Operations Associate, you’ll work closely with our Customer Success and Product teams to ensure projects run smoothly from setup to launch. You’ll be on the front lines with customers, troubleshooting issues, coordinating logistics, and making sure every study feels like magic.
Key Responsibilities
Own the operational setup and execution of customer research projects to support our enterprise customers with hands-on support
Advise customers on participant recruitment, scheduling, or data capture in real time
Work cross-functionally with Engineering and Product, communicating product feedback regularly
Proactively communicate with customers about project status, delays, or needs for clarification
Contribute to customer education by creating new content and educational videos for our customers
Provide high-touch support to ensure customers feel confident and supported
Who You Are
1–3 years of experience in a customer-facing or operations role (e.g., Customer Success, Research Ops, or Product Support)
Highly organized with strong attention to detail — nothing slips through the cracks
Comfortable managing multiple projects and shifting priorities in a fast-paced environment
Great communicator: warm, concise, and proactive with both customers and internal teams
Scrappy and solutions-oriented — you don’t stop at identifying problems; you fix them
Bonus: Experience with customer research tools, SaaS products, or working in a startup environment
Why Strella?
Huge greenfield market and early traction with top logos
Real AI product - customers rave about it
Massive impact: join early, shape the company
Competitive salary + early equity + healthcare + flexible PTO
Hybrid culture, high trust, low ego
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Work on the core backend systems of a fast-moving developer platform, helping scale and harden Trigger.dev's Open Source and managed Cloud offering using Node.js, TypeScript, Postgres, and cloud infrastructure.
Strella seeks a proactive Business Development Representative to drive outbound prospecting and early-stage pipeline for a fast-growing AI research platform.
Huntington Bank seeks a part-time Customer Experience Banker in Parkersburg, WV to deliver friendly, accurate branch service while driving relationship growth through product education and referrals.
Morgan Stanley is hiring a Client Service Associate in San Antonio to provide high-touch client support and operational assistance to Financial Advisor teams.
ServiceNow is hiring a Senior Customer Success Manager to drive customer outcomes and adoption across a portfolio by leveraging best practices, AI-enabled solutions, and cross-functional coordination.
Deckers Brands is hiring a Customer Care Representative II/Coach to act as a product and process SME, support front-line reps, and manage escalations across remote customer care teams in CO, TX, and AZ.
Northwestern Medicine is hiring a Patient Services Representative to manage registration, scheduling, insurance verification, and front-desk patient interactions at its Sycamore location.
Serve as a branch-based Financial Concierge at Huntington in McHenry, helping customers with transactions, account guidance, and by proactively identifying opportunities to deepen banking relationships.
Cott Systems is hiring a Customer Support Analyst to provide first-level technical support and troubleshooting for its public-records software used by local governments.
Cornerstone Building Brands is hiring a Hybrid Customer Success Representative in Dallas to deliver proactive order support, technical assistance, and account coordination for customers across its building products portfolio.
Provide phone, email and chat support while monitoring the US ATM fleet, troubleshooting incidents, coordinating service responses and maintaining excellent customer service standards.
QualDerm Partners is looking for a reliable Float PRN Front Desk Receptionist to provide onsite front-desk coverage across Charlotte and Monroe clinics, managing patient check-in, scheduling, and insurance verification with excellent customer service.
Fifth Third Bank seeks a detail-oriented Homeowners Assistant Customer Care Specialist in Cincinnati to handle borrower inquiries, support loss mitigation efforts, and manage foreclosure/default servicing workflows.
Sonesta Simply Suites Huntsville seeks a reliable Front Desk Agent to provide exceptional guest service, manage front desk operations, and support hotel revenue and safety procedures.
Experienced service delivery leader needed to establish and operate a centralized Shared Services Help Desk supporting Payroll, Invoice-to-Pay, and Order-to-Cash functions across the United States.
SpringRole is the first professional reputation network powered by artificial intelligence and blockchain to eliminate fraud from user profiles. Because SpringRole is built on blockchain and uses smart contracts, it's able to verify work experienc...
443 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
