Supportive Services Coordinator

Department

BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Supportive Services

About the Department

The Chicago Center for HIV Elimination (CCHE) is situated within the Biological Sciences Division at the University of Chicago Medicine. CCHE aims to eliminate all new HIV transmission events by 2041.

The University of Chicago's position on the South Side makes it uniquely situated to test, treat, and prevent new HIV infections in a highly affected population. The South Side communities and majority Black suburbs connected to them to the South represents the largest contiguous Black population in the United States. By using our integrated HIV transmission elimination approaches, we are beginning to make new infections in these communities less frequent.

Job Summary

The Supportive Services Coordinator will hold a caseload that is assigned through internal referrals from our testing and research projects. This candidate will be responsible for managing retention in care for their caseload and following the fidelity monitoring protocols in data collection and documentation. They are expected to actively pursue required knowledge and skills for professional development, stay informed about the resources available on the south side of Chicago that serve our population, and inform the team about opportunities for collaboration.

This position is grant funded.

Responsibilities

• Calling community members and conducting resource counseling, completing all related documentation and notes, and researching appropriate and individualized resources for community members, specifically resources for people of color and those who identify as LGBQ (lesbian, gay, bisexual, queer) and TGNC (transgender and gender non-conforming).

• Work with community members over the phone or in person.

• Assist with day to day Supportive Services tasks, such as rapid response support for those who are seeking same-day treatment and will conduct assessments and safety plans for community members in distress.

• Support for evenings and weekend events where supportive services is requested.

• Assists with and performs various administrative and operational tasks under direct supervision.

• Uses knowledge of clinical studies to coordinate the collection of analyzable clinical research data and/or samples.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Advanced degree in related field.

Experience:

• Experience working with and/or providing care to LGBT populations, Black and Latino community members, providing HIV/STI treatment and/or prevention.

Preferred Competencies

• Demonstrated effective leadership and teaching skills.

• Strong organizational skills.

• Strong knowledge of Chicago social service resources.

• Strong knowledge of program subject matter.

• Strong interpersonal skills and the ability to work both independently and as part of a team.

• Flexibility.

• Creativity.

• Ability to manage stressful situations.

• Ability to maintain confidentiality.

• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.

• Ability and/or willingness to provide HIV/STI treatment, education, and prevention in non-traditional settings (community venues).

• Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, and Word.

• Demonstrated written and verbal communication skills and strong analytical skills.

• Ability to travel to various community venues across the metropolitan area.

• Ability to perform phlebotomy or a willingness to be trained in phlebotomy.

• Ability to work on multiple projects.

• Ability to work non-traditional hours.

Application Documents

• Resume/CV (required)

• Cover Letter (required)

Job Family

Research

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

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FLSA Status

Non-Exempt

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Pay Range

$24.04 - $28.85

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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