myTeller Specialist - job 1 of 2

Overview

Trustmark’s myTeller Center Tellers act as the Bank’s personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the myTeller system. Tellers in the myTeller Center support and demonstrate our customer service standards, and are always professional and friendly. The tellers are also willing to work flexible work shifts to accommodate the extended operating hours and business needs of the myTeller Center. The position will also promote Trustmark’s products and services, while exercising good judgment and discretion in a professional manner.

Responsibilities

• Accurately process myTeller Machine routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the Bank’s on-line systems. Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides
• Continually safeguard the bank’s assets and accurately balance an individual cash box on a daily basis. Work with a high degree of accuracy. Investigate and resolve all outages. Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.
• Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the Bank’s customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations. Directs customers to proper personnel or other lines of business for more complex problems or services.
• Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management.
• Contribute to meeting myTeller Center and company goals and objectives.
• Perform additional duties as assigned.

Qualifications

• High School diploma required
• Must have one of the following:
  • Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities -OR- College degree completed or currently being pursued and enrolled.
• Basic knowledge of math concepts and principles to solve problems.
• Basic computer knowledge to enter, access, or retrieve data.
• Knowledge of Trustmark’s Teller and Branch Policy and Procedures
• Ability to effectively communicate information and ideas both verbally and in writing.
• Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems.
• Ability to work a schedule that may include some holidays and Saturdays.
• Provides outstanding customer service and information that meets the customer’s needs, follows quality standards and meets company guidelines
• Demonstrates a strong attention to detail, accuracy, and organization.
• Displays selling skills and understands customer needs and wants.
• Ability to multi-task by operating several computer programs at one time.
• Ability to navigate through basic computer systems (Windows environment, email, etc.)
• Ability to stand as needed.
• Complete and successfully pass required skills test.
• Ability to display a professional appearance which includes but is not limited to dress, communication practices, and current fads
• Some college preferred

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.