Director, Compliance - AML & Licensing

WHO WE ARE

At Trustly, we are on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We are revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our "work from anywhere" policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

Now is the perfect time to join us and help accomplish our mission. If you are inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we would love to hear from you!

ABOUT THE ROLE  

Trustly is looking for a passionate and experienced compliance leader with a passion for money movement to join our 2nd line of defense Enterprise Risk & Compliance team. This is a critical opportunity for someone who is eager to take ownership of our Anti-Money Laundering (AML) program, from strategic oversight to hands-on execution. You'll partner directly with business leaders, engage with regulators, and help us build a scalable and robust compliance framework as we continue to grow. This is a chance to make a real impact in a fast-paced environment and help shape the future of payments.

• Provide independent oversight and challenge of Trustly’s AML Program, monitoring program effectiveness and ensuring alignment with regulatory requirements and industry best practices.
• Serve as the subject matter expert on AML, OFAC/sanctions and KYC/B matters to the company, providing guidance to business and product teams on compliance requirements for new products, markets or partnerships.
• Develop, enhance, and manage effective AML, OFAC/sanctions and KYC/B compliance programs in alignment with the Trustly business and risk profile. This will include enhancing and maintaining policies and procedures on Know Your Customer, transaction monitoring, suspicious activity reporting and sanctions screening.
• Develop a thorough understanding of the Trustly businesses, risks, and processes with respect to AML and sanctions compliance.
• Conduct periodic risk assessments and provide SME input into new business initiative risk assessments.
• Act as primary liaison with regulators, auditors and partners for any AML Program inquiries.
• Lead preparation and management of regulatory exams and 3rd party audits, ensuring timely and accurate responses.
• Develop and execute an annual compliance testing plan to assess the effectiveness of AML program related controls.
• Provide regular reports, insights and communication on the state of the AML Program programs to the VP, Head of Enterprise Risk and Compliance, senior leadership and board-level committees.
• Create and conduct engaging and meaningful AML/OFAC training for Trustly employees.
• Monitor legal developments and industry trends and best practices to ensure that Trustly is at the forefront of applicable requirements and maintains knowledge of relevant laws and regulations.
• Collaborate with compliance licensing and legal teams to support ongoing licensing and renewal activities for money transmission licenses.
• Perform additional special projects as needed by the Legal and Compliance team.

• 8+ years of compliance, risk management or regulatory experience in financial services, fintech or payments industries, preferably within an organization with money transmission licenses and registered as an MSB.
• 3+ years of management experience in an AML-focused position.
• Subject matter expertise in Bank Secrecy Act, USA PATRIOT ACT and OFAC regulations, Proceeds of Crime (Money Laundering), Terrorist Finance Act (PCMLTFA), equivalent state/provincial laws, and sanctions requirements for the US and Canada.
• Experience advising on and implementing compliance program policies and procedures including Know-Your-Customer, Enhanced Due Diligence, transaction monitoring, and filing Suspicious Activity Reports. 
• Strong understanding of three lines of defense model and experience in a 2nd line oversight role.
• Experience engaging with regulators, customers and partners. 
• Experience conducting risk assessments and oversight of audits by federal and state regulators, banks, and other third parties.
• Excellent written and oral communication skills.
• Ability to work under pressure and multitask.
• Proactive with an ability to take initiative and assume responsibility.  Strong analytical skills.
• ACAMS certification required.

Applications for this role are accepted on an ongoing basis.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

WHAT WE OFFER

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- FSA & HSA plans for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.  All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.