Analyst II, Payments Pricing & Operations, International

Candidates must be geographically located in the East Coast of the United States and available to support the Eastern Time Zone (EST) business hours.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Payments Pricing & Operations Analyst II

Toast is looking for a Payments Pricing & Operations Analyst II to play an integral role in scaling Toast’s rapidly growing International business. You will support the Sales team as a Payments subject matter expert by prioritizing custom payment rate requests, analyzing complex card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. You will also be responsible for complex pricing analyses for existing customers, and for communication via email and phone with existing customers regarding payments pricing.  Analyst II’s are also responsible for representing Toast Payments in cross-functional strategic projects, providing analytics support, escalating to management when necessary, tracking operational metrics and presenting to department leaders. 

About this roll* (Responsibilities) 

• Responsible for effective internal and external communications including pricing enablement, rate negotiations, enrollment for new methods of payment and billing inquiries
• Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
• Perform complex payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue
• Support the sales process as a subject matter expert regarding Toast’s payment solutions  in addition to pricing
• Manage and improve upon all operational processes that touch Toast Payments
• Support and partner with Sales Enablement on Payments education initiatives
• Support optimizing internal business operations for scale
• Use of Salesforce, Excel, Powerpoint and SQL on a daily basis

Do you have the right ingredients*? (Requirements)

• Bachelor's Degree in Finance, Economics, Mathematics or related fields required
• 2-4 years of experience in an analytical or operations position, preferably with a customer facing component
• Advanced excel skills; ability to understand complex financial models 
• Strong experience and comfort level with customer communications via email and video
• Ability to manage multiple competing priorities in a high growth, fast-paced environment
• An inquisitive nature and a mathematical/analytical mind

Special Sauce *Nice to Haves:

• Experience in a high growth tech company
• Experience in the card processing industry
• Experience with SQL
• Experience using Salesforce

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required