Registered Nurse (RN), Case Manager - Transitional Care

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

The Registered Nurse (RN), Case Manager - Transitional Care, is a member of the population health team focused on coordination of care of patients in transition between the hospital, emergency department, skilled nursing facility (SNF), and primary care setting. Primary responsibility includes working with teams within our local hospitals, health plans, SNFs, community based organizations (CBOs), and Tiburcio Vasquez Health Center (TVHC) to keep patients healthy upon their return home.  Through this work, we will be able to prevent unnecessary readmissions and emergency department visits post-discharge. Under the general direction of the Senior Director of Population Health, the Registered Nurse (RN), Case Manager - Transitional Care, monitors the daily ADT (admissions, discharges, and transfers) information to identify patients in need of post-discharge follow up and facilitates care with the assigned care teams, specialists, and CBOs. 

The Registered Nurse (RN), Case Manager - Transitional Care may oversee clinical care as compatible with their licensure including monitoring of duties performed by MA staff.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

Compensation: $86,174.40 - $94,928.00, depending on experience.

Responsibilities:

• Identifies patients discharged from inpatient units, skilled nursing facilities, and emergency departments through the electronic health record (EHR) as well as through information from our health plans.
• Conducts outreach to patients and families to assess patient needs, understanding of medications, discharge instructions, and needed support, utilizing evidence-based resources and tools.
• Coordinates interventions across medical and behavioral health areas focusing on patient-centered atuomony and assisting the patient in defining goals
• Facilitates a post discharge visit in conjunction with a team scheduler at a timeframe appropriate for the patient’s condition and acuity.
• Analyzes and tracks inpatient admissions, readmissions, emergency visits, and patient
• outcomes to address process improvement.
• Works collaboratively with the patient and the physicians, care management team, behavioral health team, integration team, and population health leadership to identify any barriers affecting timely patient care and to activate and meaningfully partner.
• Aligns resources with the patient including referrals to other disciplines of the care management team, home care, community resources, and other healthcare providers.
• Advocates for patients and families across the care continuum.
• Provides regular feedback and education across teams at TVHC
• Actively participates in meetings, multi-disciplinary care team conferences, huddles, and discipline specific team meetings.
• Maintains timely and complete medical record documentation and billing, as appropriate, of all care management encounters.
• Works with interaal and external stakeholders continuously evaluate processes and develop improvements to advance the care management program.
• Adheres to the scope of practice for Registered Nurses per state regulatory guidelines.
• Effectively participate in various internal committees and performs other duties as requested.

• Current, valid California Registered Nurse license.
• Basic Healthcare BLS certification

Qualifications:

• Certification in Case Management and /or Chronic Care Professional preferred
• Minimum two years of case management, home health care, hospice, or related experience in adult and/or pediatric populations.
• Maintenance of continuing education requirements for Complex Care Management (CCM) and Enhanced Care Management (ECM)as required for the role.
• Excellent communication skills at level necessary for taking patients’ medical histories, understanding provider and supervisor instructions, and for accurately documenting patients’ medical information. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
• Intermediate to advanced computing and phone skills.
• Bilingual in English/Spanish or language(s) other than English strongly preferred.
• Working knowledge of “Universal Precautions” and demonstrated professionalism at all times.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
• Willingness to work evenings and/or weekends; demonstrates flexibility in regards to job duties and assignments.
• Ability to travel to designated locations as needed and as directed by supervisor

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.