Travel Support Specialist - Las Vegas or NYC

About the role:

As an expert in the travel market you will use your knowledge, experience, and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Americas Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket issuing, reissuing, cancellations, refunds, and exchanges, along with supporting our Commercial and Finance teams with ensuring accurate booking data is stored in our back-office systems on an adhoc basis. Your exceptional comprehension of the GDS booking technology and passion for travel, will help to drive supplier revenue results through utilizing relationships and/or contracts to achieve peak performance within Travel.

• Degree level education or equivalent industry experience
• Minimum of 2 years of GDS experience booking Domestic & International Flights including Published and Net Fares; Amadeus preferred

Knowledge of Travel industry regulations and operating licenses:

• Experience working with IATA, BSP and ARC
• Well-travelled with a good international understanding of different destinations
• Excellent research skills
• Comprehensive knowledge of Office Word, MS Outlook Knowledge, Skills and Behaviors:
• Fluent in English, both written and spoken
• Able to communicate in a confident manner both verbally and via email
• Ability to be able to perform work accurately and thoroughly independently
• Passion for delivering high quality personalized support
• Well-earned and proven reputation for genuinely outstanding service to customers
• A proven track record for impeccable time management and organizational skills
• Adaptability to an evolving business and think globally
• Initiative and creativity to ensure the needs of our members are met and exceeded at regularly
• Experience in handling customer escalations to resolution
• Ability to handle sensitive and confidential company matters with discretion
• Sound commercial judgment with an ability to identify suppliers and negotiate benefits for our members
• Proven multitasker with an ability to juggle multiple priorities simultaneously
• Flexibility to work weekends/early/late shifts for our team to provide the required hours of service  to our Lifestyle Managers is a must. Hours can vary from 4AM – 10PM local time.

Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: 

• Employee Assistance and mental wellness resources 

• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 

• 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 

• 3 extra float days after 3 years of work. 

• One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. 

• Full catalogue of learning modules that cover a wide range of categories for personal and professional development 

• Discount on Pet Insurance and a variety of other non-travel perks and discounts 

• IATA card after 90 days which gives access to travel discounts 

• Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service 

• Working Holidays: Ability to work from any of our 23 global offices for a short period of time 

 DE & I Statement 

 Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law